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Esu Eshan
Enhancing customer experience at Uber
Professional Background
Esu Eshan is a highly competent professional with a rich and diversified portfolio of companies, demonstrating an impressive track record of success in corporate strategy development and operational excellence. With a career spanning multiple leadership roles, particularly at Uber and other esteemed organizations, Esu has showcased an unwavering commitment to delivering outstanding customer experiences. His primary goal in every endeavor is to ensure that strategic decisions are not only effective but also positively influence the financial standing of the company. Esu's expertise extends across various facets of business operations, specializing in streamlining processes to achieve organizational goals while enhancing client satisfaction.
Education and Achievements
Esu's academic foundation is robust and reflects his dedication to professional growth and development. He holds a Master of Business Administration (M.B.A.) in Business Administration and Management from the prestigious Asian Institute of Management. This advanced degree equips him with a comprehensive understanding of business dynamics and management principles. Additionally, Esu earned a Bachelor of Commerce (B.Com.) degree, with a major in Cost and Works Accountancy from Savitribai Phule Pune University, laying the groundwork for his analytical skills and financial acumen.
Over the years, through his employment at several notable organizations, Esu has garnered a wealth of experience that complements his formal education. He possesses a unique ability to analyze market trends and adapt business strategies accordingly, making him an invaluable asset to any enterprise.
Professional Experience
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Sr. Customer Strategy and Operations Manager - APAC at Uber In his current role at Uber, Esu has taken on the significant responsibility of managing customer strategy and operations across the Asia-Pacific region. He leverages his expertise to optimize operational processes that directly contribute to the enhanced customer experience for both clients and partners. His focused approach ensures that Uber’s strategic objectives align with the evolving needs of the market, facilitating sustainable growth and profitability.
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Formerly Sr. Community Operations Manager (APAC) - Global Uber for Business At this position, Esu honed his skills in community operations, overseeing the implementation of strategies that improved engagement and satisfaction levels among business users. His insightful management and leadership within the APAC region led to flourishing business relationships and consistent operational success.
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Formerly Community Operations Manager (APAC) - Global Uber for Business Esu's prior role as a Community Operations Manager allowed him to build a strong foundation in managing customer interactions and operations effectively. Here he was pivotal in executing operational strategies that enhanced customer loyalty and business growth within the APAC market.
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Formerly Community Operations Manager (Manila COE) - Global Uber for Business In this role, Esu focused on the Manila Center of Excellence, where he garnered experience in community engagement on a local level and developed strategies tailored to meet the needs of regional clients. His impact was noteworthy as he consistently worked towards improving service metrics, ensuring operational excellence.
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Formerly Operations Director at Branded lifestyle/Eye Society Inc As Operations Director, Esu was responsible for managing a range of operational functions within the company. His efforts in streamlining processes significantly improved efficiency and enhanced the overall performance of the organization. He promoted collaboration within teams, contributing to a unified approach toward achieving business objectives.
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Formerly Operations Manager at Penbrothers Serving as an Operations Manager, Esu oversaw daily operations, ensuring optimal performance across various departments. His analytical mindset enabled him to identify areas for improvement, driving initiatives that enhanced productivity and operational agility.
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Formerly Business Operations Consultant at Moozen Core Consultancy In his consulting role, Esu worked closely with clients to enhance their business operations. His strategic insights and professional recommendations guided numerous organizations towards achieving greater efficiency and effectiveness in their operations.
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Formerly Management Intern at Accenture Esu began his journey in the business world as a Management Intern at Accenture. This role provided him with valuable exposure to the consulting industry and equipped him with essential skills that he continues to utilize in his professional life.
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Formerly Assistant Branch Manager at CL Educate Ltd. In his foundational role at CL Educate Ltd., Esu was immersed in branch operations management, gaining insights into customer service and educational consultancy. This experience nurtured his commitment to support and empower clients while managing operational budgets effectively.
Achievements
Throughout his distinguished career, Esu Eshan has achieved numerous milestones that underscore his competence and dedication to excellence in the business field. His ability to lead teams and drive operational efficiency has been recognized and commendable as he continued to contribute positively to the organizations he has been a part of. As an advocate for outstanding customer experiences, Esu’s initiatives have consistently resulted in enhanced client satisfaction and loyalty.
In conclusion, Esu Eshan is a talented professional with a wealth of knowledge in corporate strategy and operational management. His education, combined with his diverse work experience, positions him as a leader within the industry, capable of driving impactful change. Esu's passion for delivering value and improving customer experience remains at the forefront of his career, making him a highly sought-after expert in his field. As he continues to innovate and set benchmarks in corporate operations, Esu Eshan exemplifies proactive leadership and business excellence.
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Clay is a relationship management platform that serves as a personal CRM, helping you organize and deepen both personal and professional relationships. It functions as a beautiful rolodex and CRM available on iPhone, Mac, Windows, and web, built automatically to help manage your network efficiently. Unlike traditional address books, Clay centralizes all your contacts in one place while enriching them with additional context and features to help you stay thoughtful and connected.
Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
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- Timeline: Shows your relationship history with each contact
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- Reminders and Notes: Helps you remember important details about contacts
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- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Clay is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Clay as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Clay offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Clay makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Clay's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Clay isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Clay instead of Salesforce, Hubspot, and Pipedrive. Clay is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Clay can absolutely serve as your primary relationship management tool.
Clay is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.