Erna Alfred Liousas, MBA, CCXP

Erna Liousas is a recognized expert in customer experience and digital transformation. With extensive knowledge in brand, marketing, and communications, she provides strategic guidance to organizations looking to expand their digital reach. Her impressive career includes founding and leading U*Realized, working as an Industry Analyst at Forrester Research, and Senior Manager at American Express. Erna also founded Tech Ladies® and has a strong background in community building and online marketing.

Erna graduated with a BA from Brandeis University and received her MBA from Questrom School of Business, Boston University. She is known for her exceptional skills in customer understanding, digital governance, voice of customer, marketing measurement, and website optimization. Her professional experience includes consulting, account management, marketing strategy, and relationship care strategy.