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Erik Wiegert
Making B2B customers happier, proactively, at full scale
Professional Background
Erik Wiegert is a dynamic and innovative entrepreneur, dedicated to enhancing customer satisfaction and fostering exceptional business relations within the B2B sector. As the co-founder of sharcx, Erik has channelled his passion into developing an automated and proactive approach to customer satisfaction, solving major Customer Experience (CX) challenges for businesses. His commitment to understanding customer needs is a cornerstone of sharcx’s mission: to help businesses differentiate themselves in a competitive market by providing exemplary customer service.
Erik's career is marked by a progressive journey through several key roles at BASF, a global leader in the chemical industry. Starting as a Project Manager, he quickly transitioned into the role of Manager Digital Commerce, where he leveraged digital strategies to enhance customer engagement and streamline processes. His expertise in Digital Business Management for Isocyanates & Inorganics further showcases his deep understanding of integrating technology with business operations. At every stage of his career, Erik has focused on cultivating customer loyalty and satisfaction — a theme that remains central in his current endeavors.
Education and Achievements
Erik's academic journey began at Duale Hochschule Baden-Württemberg in Mannheim, where he obtained a Bachelor of Science. He furthered his education with a Master of Science from AKAD University. This strong educational background provides him with a solid foundation in business principles and digital competencies, which he applies daily in his professional initiatives. Erik’s education has been pivotal in shaping his analytical and strategic thinking when confronting challenges in customer experience and business management.
Throughout his career, Erik has been committed to continuous improvement and development, both for himself and his teams. His approach to empathetic leadership is reflective of his belief that effective management is about creating an environment where the right individuals can thrive. He understands that cultivating a strong team dynamic significantly contributes to achieving success in any business venture.
Achievements
As the driving force behind sharcx, Erik has established himself as a leader in the field of automated customer satisfaction solutions. Under his guidance, the company is poised to revolutionize the way B2B companies approach customer experience. His entrepreneurial spirit combined with a profound understanding of customer needs has allowed him to anticipate market demand and provide innovative solutions that are both scalable and impactful.
Erik's passion for soccer and fishing reflects his values of teamwork, adaptability, and perseverance. Just as a successful soccer team thrives on communication and trust, Erik applies these principles to his business practices, ensuring that his team at sharcx remains aligned and focused on their shared goals. Through active listening and responsive leadership, Erik fosters an atmosphere where every team member feels valued and empowered to contribute to the success of their customers. His ability to draw parallels between sports, fishing, and leadership emphasizes his holistic approach to both work and life, illustrating that success is a collaborative effort involving constant recalibration and adjustment to the ever-changing landscape of customer needs and market dynamics.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
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- Reminders and Notes: Helps you remember important details about contacts
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Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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