Erich Leitzbach

Working successfully w/ large enterprise customers to elevate their support, maintenance + services delivery experience!

Erich Leitzbach is a seasoned professional currently serving as the Principal Support Account Manager at ServiceNow, a leading cloud company renowned for its innovative solutions and commitment to empowering employees.

With a background in management studies and experience working for major financial services and e-commerce businesses, Erich excels in bridging technical aspects with business requirements.

His expertise lies in IT Service Management (ITSM) as an ITIL Expert v2/v3, process design, implementation, ROI- and TEI-studies, and solution architectures integrating third-party applications.

Erich holds a strong track record as a product manager, project leader, and technical/solution consultant for enterprises, contributing significantly to large-scale implementation projects.

He is passionate about connecting customers and providers, focusing on aligning technical solutions with business needs and processes to drive operational efficiency and scalability.

Erich Leitzbach's experience, combined with his educational background from Offenburg University Of Applied Sciences, positions him as a valuable asset in the IT service management and enterprise solutions domain.