Erica Held

Erica Chargar Held is a talented professional with a strong educational background and diverse experience in customer success, finance, and analytics.

She pursued her Master of Business Administration (MBA) with a focus on General Management and Technology from Columbia University's esteemed Columbia Business School. Prior to this, she completed her Bachelor of Business Administration (BBA) with concentrations in Finance, Organization & Management at Emory University's Goizueta Business School.

Erica also broadened her educational horizons through a Study Abroad program at the UNSW.

With a wealth of experience, Erica currently holds the position of Director of Customer Success at Sisense, where she leads the customer success team in delivering high-quality service and ensuring customer satisfaction. Before her current role, she served as Team Lead and Customer Success Manager at Sisense, showcasing her growth within the organization.

Her professional journey includes internship roles as a Betterment for Business MBA Intern at Betterment and as an MBA Intern focusing on Partner Sales Acceleration at Medidata Solutions. Moreover, she has worked at prestigious organizations like Bloomberg LP, where she held roles such as Portfolio & Risk Analytics - Sales Specialist, Sales, and Analytics.

Prior to her tenure at Bloomberg LP, Erica gained valuable experience in recruitment consulting at Michael Page International and interned at The Thomson Corporation as part of their Summer Internship and Summer Associates Program.

Erica Chargar Held's skills span across customer success, analytics, sales, finance, and organizational management, making her a well-rounded professional with a proven track record of success.