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Eric Velez
Dedicated to proactively ensuring our customers have the best product usage experience
Eric Velez is a Customer Success Manager at eCommerce Direct, where he has been working for nearly six years. He has over 10 years of experience in the industry, particularly focusing on SaaS and eCommerce software. Velez studied Information Technology at Katharine Gibbs School, which has contributed to his expertise in managing customer relationships and streamlining systems to enhance product usage experiences.
Before his current role, Velez served as the Chief Customer Officer at Order Simplicity and held the position of Technical Support Manager at Order Management Systems. His approach is characterized by a strong customer focus and a results-driven mindset, making him well-suited for his responsibilities in ensuring customer satisfaction and success at eCommerce Direct.12
