Eric Velez is a seasoned Customer Success Manager with over 10 years of experience in SaaS and e-commerce software. He is known for his customer-focused approach and exceptional results in driving customer satisfaction. Eric has vast experience in technologies that automate the interactions between various tools while optimizing customer engagement.

Eric pursued an associate's degree in Information Technology from Katharine Gibbs School. He started his career as a Technical Support Manager at Order Management Systems and held the position for several years. After gaining invaluable experience, he moved to Order Simplicity, where he was appointed as the Chief Customer Officer. His most recent role is at eCommerce Direct, where he brings his diverse skills and expertise in customer success management.

Eric's professional background is vast, and his skillset is impressive. He possesses excellent interpersonal skills that enable him to interact with customers effectively, identify issues, and offer solutions promptly. He has a deep understanding of technologies that improve customer experience, operational efficiency, and profitability. Eric is passionate about delivering excellent customer experiences that drive long-term relationships.