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Eric Sutherland
Applying Analyst/Technical Writer/Trainer experience to help Management document projects in Blockchain, Cloud/APIs/GPUs, Telecomms, Engineering, Medical, and Startups to achieve the deliverables.
Professional Background
Eric Sutherland is a distinguished professional with extensive experience in managing complex technology projects, global outsourcing contracts, and technical documentation. Over the years, Eric has honed his skills in various sectors such as information technology, business services, and engineering. His impressive background showcases his ability to seamlessly integrate processes and provide high-quality solutions across numerous disciplines.
In his role at a major multinational corporation, Eric expertly reworked the IBM/AstraZeneca Global IMAC Outsourcing Contract. He harmonized processes and procedures spanning different countries into a cohesive framework, ensuring that the responsibilities outlined were aligned with the contractual obligations. Eric collaborated extensively with service delivery managers at over 200 sites, demonstrating his ability to manage multiple partnerships effectively and facilitate communication across diverse teams.
During critical conference calls, Eric performed comprehensive walk-throughs to explain changes in documentation, ensuring clarity and understanding among all stakeholders involved. He was instrumental in transitioning from an Incident Ticket to a Change Ticket within Remedy 7.1, enabling a clearer workflow process. His practical approach led to the creation of efficient Change Templates that significantly streamlined task definitions and notifications to the relevant teams.
Through his dedication to ensuring end-user satisfaction, Eric has optimized the installation process for personal computers while managing service allocation logistics. His role has not only focused on the technical aspects of project management but also included ensuring quality customer service from initial installation through to project closure.
Education and Achievements
Eric's solid educational foundation underpins his successful career. He studied Learning Creative Learning at the prestigious MIT Media Lab, where he explored innovative teaching methods and the integration of technology into learning. Holding an MBA in SME Management from Cranfield School of Management and an MSc in Management of Technology from the University of Brighton, Eric has cultivated a rich understanding of managing technological advances within small to medium-sized enterprises.
His expertise is further complemented by his active role in research and development, focusing on emerging technologies such as Artificial Intelligence (AI), Machine Learning (ML), Blockchain, General Data Protection Regulation (GDPR), the Internet of Things (IoT), and Technical Evaluation Sessions (TES) lessons. Eric's dedication to lifelong learning and adapting to current trends positions him at the cutting edge of technology and innovation.
Contributions and Technical Expertise
In Eric Sutherland's diverse career, he has consistently delivered impactful written content across various domains. He has been instrumental in producing technical documentation including BSI Kite or CE Mark technical files for electronic products and related infrastructure. His work encompasses an array of materials from requirements and functional specifications, to build, test, and handover plans.
As a skilled copywriter, Eric has transformed technical drafts into polished, cohesive documents with a consistent look and feel. His expertise in the use of O365 and G Suite tools enables him to create powerful presentations and documents that effectively convey critical information to both technical and non-technical audiences alike.
Eric has also played a pivotal role in creating valuable digital content such as articles, blogs, and user guides. Additionally, he has designed and delivered training courses tailored to meet the needs of both organizations and individuals. His ability to communicate complex concepts in an accessible manner has earned him a reputation as a sought-after contributor in his field.
Furthermore, Eric demonstrates proficiency in managing SharePoint, web pages, and Wiki platforms for functional teams, enhancing collaboration and knowledge sharing within organizations. His administrative skills ensure that documentation is not only accessible but also well-organized, facilitating efficient project execution.
Organizational Involvement
In his professional journey, Eric has contributed significantly to several esteemed organizations. He researches and writes Requests for Information (RFIs), Pre-Qualification Questionnaires (PQQs), Requests for Proposals (RFPs), Proposals, and Invitations to Tenders (ITTs) for US and UK companies through BIZ & TECHIE WRITING SERVICES LTD. His expertise spans a wide range of technologies and methodologies, ensuring that every document created is meticulously tailored to meet the requirements of the stakeholders.
Previously, Eric has worked as a freelance writer for reputable firms such as Intercomms Ltd, TES Global Ltd, and Cross Media. His work in crafting educational resources and business materials that are sold globally through the TES Shop reflects his commitment to empowering educators and small business owners, showcasing his passion for contributing positively to the community.
Conclusion
Eric Sutherland's robust professional history, complemented by his strong educational background, positions him as a leader in technology management and documentation. His ability to tackle complex projects, coupled with his talent for producing quality content, ensures his contributions are both impactful and far-reaching. Eric's expertise in adjusting processes to meet both local and global standards showcases his dedication to excellence and innovation.
Anyone looking to collaborate with a seasoned professional who can elevate project efficiency and deliver well-documented, quality solutions will find Eric to be an outstanding choice. He welcomes conversations about technology, project management, and best practices in documentation. For further inquiries or to discuss opportunities, you can reach Eric directly via his mobile at +44 777 640 3252 or through email at ericsutherland@btws.co.uk.
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Clay is a relationship management platform that serves as a personal CRM, helping you organize and deepen both personal and professional relationships. It functions as a beautiful rolodex and CRM available on iPhone, Mac, Windows, and web, built automatically to help manage your network efficiently. Unlike traditional address books, Clay centralizes all your contacts in one place while enriching them with additional context and features to help you stay thoughtful and connected.
Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
- Network Strength: Visualizes the strength of your relationships relative to others in your network
- Timeline: Shows your relationship history with each contact
- Smart Search: Allows you to search using natural language like "People I know at the NYT" or "Designers I've met in London"
- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Clay is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Clay as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Clay offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
Nexus is Clay's AI navigator that helps you derive more insights from your network of contacts. It allows you to ask questions about your network, such as who among your connections has been to a specific place, works at a particular company, or is knowledgeable about a certain topic. Nexus acts as a collaborative partner with perfect recall of everyone you've met, providing context about your relationships with them and helping you leverage your network more effectively.
Clay makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Clay's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Clay isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Clay instead of Salesforce, Hubspot, and Pipedrive. Clay is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Clay can absolutely serve as your primary relationship management tool.
Clay is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.