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Eric Resuello
Network Operations Center Engineer at Masergy
Professional Background
Eric Resuello is a seasoned Network Operations Center Engineer with extensive experience in managing complex network configurations, troubleshooting, and performing upgrades on high-performance network equipment. His proficiency in a variety of routers and firewalls, including Alcatel Lucent and Cisco routers, showcases his adaptability and expertise in the ever-evolving networking landscape. Eric's career spans across significant roles, where he has consistently demonstrated his capability to manage various circuit types such as Ethernet (MPLS and Layer 2 VPLS), TDM circuits, and Fixed Wireless networks. His technical acumen extends to SDWAN, ensuring that he remains at the forefront of modern networking solutions.
Education and Achievements
Eric holds a Bachelor's degree in Computer Engineering from the Philippine College of Science and Technology. This solid educational foundation has equipped him with the essential skills in computer systems and networks, forming the backbone of his professional achievements. During his time at the Philippine College of Science and Technology, Eric would have developed a strong understanding of both theoretical and practical aspects of computer engineering, which he leverages in his current role at Masergy.
Notable Achievements
Throughout his career, Eric has excelled in various technical roles that emphasize his problem-solving abilities and technical proficiency. At Masergy, he plays a crucial role in the Network Operations Center, where he oversees the configuration changes in PE and CE managed routers, as well as managed firewalls, focusing on quality of service (QoS), IPsec tunnels, and routing protocols. His hands-on approach to managing network issues is complemented by his adeptness in performing tests like BERT loopback and RFC testing, ensuring optimal performance of TDM circuits.
Eric is known for his ability to analyze and troubleshoot different technical challenges ranging from network issues, degraded performance, to outages. His efforts help maintain seamless operations and provide outstanding service reliability to clients. Moreover, his responsibilities include driving issues to resolution by collaborating with service providers and vendors, demonstrating his excellent communication and project management skills.
Furthermore, Eric has substantial experience working with a variety of circuit types, including T1, E1, DS3, OC3, OC12, and high-capacity Ethernet circuits. His expertise in upgrading Fortigate firewalls ensures that network security is always prioritized, protecting systems from potential vulnerabilities and threats. Eric's proactive approach to network management and his unwavering commitment to excellence position him as a key player in any technical team.
Career Growth
Before his current position at Masergy, Eric honed his skills as part of Virtela Technology Services Incorporated's Global Operations Center (now part of NTT Communications). His tenure there provided him with a global perspective on network operations, further enhancing his ability to handle complex technical issues on an international scale. Additionally, Eric started his career as an IT Support Engineer at Curo Teknika, Inc., laying the groundwork for his future success by establishing a solid understanding of the IT support landscape.
Eric Resuello is a professional dedicated to advancing his knowledge and skills in the field of network engineering. He continuously seeks opportunities to improve network performance while ensuring maximum uptime and reliability for the systems he oversees.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
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- Reminders and Notes: Helps you remember important details about contacts
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- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
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Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
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Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.