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Eric Pursley
Senior Onboarding Manager at AppFolio, Inc.
Professional Background
Eric Pursley is a seasoned professional with extensive experience in implementation and onboarding management within the technology sector, notably at AppFolio, Inc. With a robust background that straddles both technical and operational roles, Eric has developed a rich skill set that includes project management, customer success, and team leadership. His journey through various positions at AppFolio, including Senior Onboarding Manager, Implementation Manager, and Senior Implementation Specialist, showcases his ability to adapt and thrive in fast-paced environments, delivering exceptional results and contributing to the company's growth and success.
In his current role as Senior Onboarding Manager, Eric is responsible for overseeing the onboarding process for new clients, ensuring that they have a seamless and positive experience with AppFolio's software solutions. His keen attention to detail and strategic approach to onboarding have helped numerous clients achieve immediate value from their investments in AppFolio's technology. Eric's expertise also lies in training and supporting customer service representatives, enabling them to provide top-notch support to clients and resolve any challenges that may arise during the onboarding process.
Prior to his current position, Eric spent time as an Implementation Manager at AppFolio, where he honed his skills in project management and client relations. Here, he played a pivotal role in implementing AppFolio's software for various clients, ensuring that each implementation was tailored to meet the specific needs of the business. His experience as a Senior Implementation Specialist allow him to assist in the technical aspects of client onboarding, working closely with product teams to troubleshoot issues and drive project success.
Eric's career began with a role as Supervisor at UCSB Ucen Catering, where he gained invaluable experience in team management and customer service. This foundational role helped him develop the leadership skills that would later shine in his positions at AppFolio. Additionally, his early experience as an Associate at Target exposed him to retail operations, customer engagement, and service excellence, further solidifying his understanding of customer needs and expectations.
Education and Achievements
Eric Pursley earned his Bachelor of Arts (B.A.) degree in Global Studies from the University of California, Santa Barbara. His academic background in global studies has equipped him with a unique perspective on international business operations and cultural nuances, which he effectively applies in his roles at AppFolio. The knowledge gained from his studies enables him to work with a diverse clientele and understand the global demands of the industry.
In addition to his professional accomplishments, Eric's commitment to continuous learning and development is evident through his proactive approach in staying current with industry trends and best practices in implementation and onboarding. He is passionate about fostering collaborative environments and empowering his teams to excel, constantly seeking opportunities for personal and professional growth. His dedication to enhancing the experience for both clients and team members alike has been a hallmark of his career.
Achievements
Throughout his career at AppFolio, Eric Pursley has made significant contributions to the company’s growth and client satisfaction. His leadership in the onboarding process has been recognized through numerous accolades, highlighting his outstanding customer service, project management skills, and ability to drive positive outcomes for clients.
In his position, Eric has been instrumental in developing and refining onboarding processes that not only increase client satisfaction but also improve retention rates. He has implemented several initiatives that enhance communication between teams, streamline workflows, and ensure that clients receive the right information at the right time.
Eric's dedication to continuous improvement also extends into mentoring newer team members. He believes that an investment in people yields exponential returns for the organization as a whole. By prioritizing the development of skills within his team, Eric fosters an environment that encourages collaboration, innovation, and a shared commitment to client success.
Eric Pursley's professional journey illustrates his dynamic abilities and unwavering commitment to excellence. With a blend of educational expertise and practical experience, he stands out as a leader in the implementation and onboarding space. His track record not only showcases his capabilities but also reflects his passion for delivering value to clients and nurturing talent within his team.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
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- Reminders and Notes: Helps you remember important details about contacts
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Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
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Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.