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Eric Hernandez
CX Ops Director, HBOMax at HBO
Eric Christian Hernandez is a senior executive in the customer service and operations field, currently working for Warner Bros. Discovery. Here are the key details about his professional background:
Current Role
Eric Hernandez currently holds the position of CX Ops Director at Warner Bros. Discovery.12 He has been in this role since May 2020.1
Previous Positions
Prior to his current role, Eric held the following positions:
- Director of Customer Service at WarnerMedia (March 2020)1
- Senior Manager of Customer Support (prior to March 2020)1
Career Progression
Eric's career shows a clear upward trajectory in customer service and operations roles within the media and entertainment industry. He has moved from senior management to director-level positions, demonstrating growth in his responsibilities and expertise.
Location
Eric Hernandez is based in the Atlanta Metropolitan Area.12
Professional Focus
His career path indicates a specialization in customer experience (CX) operations and customer service management within large media corporations. This suggests he has extensive experience in managing customer interactions, developing service strategies, and overseeing operational aspects of customer support teams.
It's worth noting that Eric's career has evolved alongside significant changes in the media landscape, including the merger that formed Warner Bros. Discovery. This suggests he has experience navigating organizational changes while maintaining focus on customer service excellence.
