Eric Fay

Eric Fay is a seasoned professional with a strong passion for operational efficiency and organizational change projects. He possesses extensive experience in leading complex initiatives across industries like banking, insurance, and fintech, focusing on enhancing process efficiency, reducing costs, boosting revenue, and elevating customer experiences.

Eric excels at translating high-level strategic objectives into actionable project plans and outcomes, collaborating closely with top management to drive initiatives effectively. He has successfully managed project teams both locally and globally, demonstrating proficiency in overseeing operations in diverse cultural settings.

A globally-minded individual, Eric has engaged in work and educational pursuits across six countries on two continents, showcasing his adaptability and cross-cultural communication skills. With proficiency in four languages, he thrives in diverse and international work environments.

His specialized skill set includes expertise in Project and Program Management, Lean Six Sigma methodologies, Process Design, Role Design, NPS, VOC, Data Collection, Analysis, and Data Quality assurance in areas such as Sales, Customer Support, and Product Development.

Eric's educational background features a diverse range of studies, including an Executive MBA in Business Administration from the University of Oxford's Said Business School, an M.A. in Soviet and East European Studies from Harvard University, and a B.A. in Russian Studies from the University of Virginia.

Throughout his career, Eric has held prominent roles in reputable organizations, including serving as the Director of Business Excellence at Franklin Templeton Investments and occupying various leadership positions at Wolters Kluwer - Financial Services Solutions, Allianz, Bank Zachodni WBK S.A., Raiffeisen Polbank, and Bank of America, among others.

His professional journey encompasses roles such as Director, Operations Excellence Director, Process Optimization Manager, Advisor to CEO, Project Manager, Six Sigma Black Belt, Bank Director, Vice President, and Section Head, delivering impactful results and driving operational excellence in each capacity.

Eric's extensive experience in the financial sector spans positions in risk management, investment banking, credit analysis, and portfolio management at esteemed institutions like Bank of America, Polski Bank Rozwoju S.A., and Deutsche Bank, reflecting a deep understanding of the intricacies of the industry.

Driven by a commitment to continuous improvement and a dedication to delivering measurable results, Eric Fay embodies a versatile and accomplished professional with a track record of success in orchestrating transformative change initiatives across diverse business environments.