Eric Arnum

Eric Arnum is the editor and publisher of Warranty Week, an online publication dedicated to the warranty industry.12 He launched Warranty Week in late 2002, which quickly gained a following among manufacturers, retailers, servicers, and insurance professionals.1

Background and Experience

Eric Arnum has extensive experience in the publishing and warranty industries:

• He has been running Warranty Week for over 20 years, since its inception in 2002.2
• Prior to Warranty Week, he edited newsletters about the data communications industry, including Messaging Online and Electronic Mail & Micro Systems (EMMS).1
• He has also worked as a reporter and freelance photographer for various online music publications.1

Warranty Week

Under Arnum's leadership, Warranty Week has become a significant resource for warranty industry professionals:

• The publication offers a free weekly email broadcast and maintains a website at www.warrantyweek.com.1
• It covers a wide range of topics related to warranties, including product warranties, extended warranties, and claims rates across various industries.1
• Warranty Week provides quarterly trends in warranty claims and accruals for over 800 manufacturers.1
• The publication has gained a substantial readership, with over 7,000 subscribers to the free weekly email edition and 12,000 to 15,000 page views per week on the website.1

Contributions to the Industry

Eric Arnum has made significant contributions to the warranty industry:

• He is recognized as the world's foremost warranty journalist.2
• Arnum introduced the concept of the warranty accrual rate in May 2003, which has become a standard metric in the industry.2
• He compiles and maintains an extensive archive of warranty industry headlines dating back to September 2000.2
• Arnum regularly presents at industry conferences, providing overviews of product warranty spending trends.3

Eric Arnum's work through Warranty Week has established him as a respected figure in the warranty industry, known for his in-depth analysis and reporting on warranty-related topics.