Emma Quinn

Emma Quinn is a Senior UX Researcher at Credit Karma, based in San Francisco, California. She began her role at Credit Karma in July 2019 and has since been involved in various research initiatives, focusing on enhancing user experiences through detailed analysis and insights. Quinn holds a background in biopsychology and human factors, which informs her approach to understanding user behavior and needs.

In early 2020, she led a project aimed at investigating the home-buying journey, particularly during the COVID-19 pandemic. This project utilized innovative methods such as journey mapping and remote data collection to capture user experiences effectively. Her work has been noted for its creativity and depth, employing tools like dscout to gather rich qualitative data through participant videos and reflective storytelling.12

Quinn's educational background includes studies at Bentley University, where she attended the McCallum Graduate School of Business.34 She has also held various research roles prior to her position at Credit Karma, contributing to her expertise in user experience research.5