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Emma Quest
Service and Transformation Manager at NRS Healthcare
Professional Background
Emma Quest is a proactive and forward-thinking TEC Service and Transformation Manager with a commendable track record of delivering innovative change. With her substantial experience working in collaboration with notable organizations such as West Sussex County Council (WSCC), the National Health Service (NHS), and the voluntary sector, Emma is passionately dedicated to improving the lives and outcomes for residents in West Sussex. Her wealth of knowledge and unique insights into service transformation allows her to identify future opportunities and implement strategies that generate sustainable benefits for the community.
Career Journey
Emma began her professional journey as a Personal Banker at Banco Santander, where she honed her customer service and financial skills. Her background in banking set a strong foundation for her future roles where customer engagement and satisfaction were key. Transitioning from the financial sector, Emma took on the role of Business Director at Velvet City Ltd., where she gained extensive experience managing business operations and strategies.
Emma's commitment to community service led her to Horsham District Council, where she held several important positions, including Senior Community Link Adviser, Acting Community Link Service Manager, and eventually, Community Link Service Manager. In these roles, she was instrumental in bridging connections between the local council and the community, facilitating access to essential services and initiatives that enriched the societal fabric of Horsham.
Currently, Emma serves as the Service and Transformation Manager at NRS Healthcare. In this capacity, she continues to leverage her vast experience in the public and private sectors to spearhead innovative transformation projects that focus on enhancing healthcare services for the residents of West Sussex.
Education and Achievements
Emma’s academic background is equally impressive, showcasing her commitment to continuous professional development and lifelong learning. Her educational journey began at Brighton & Hove City College, where she studied for a Triple Merritt National Diploma in Visual and Performing Arts. This foundation not only fostered her creativity but also enhanced her communication and critical thinking skills, which are fundamental in managing transformational change in any organization.
Emma continued to develop her professional expertise by acquiring a Higher National Diploma in Business Management (Economics) at The Open University. This education has provided her with a strong understanding of economic principles, business operations, and the marketplace, further enriching her ability to drive effective change in the healthcare sector.
To enhance her leadership capabilities, Emma successfully completed a Level 5 course in Coaching and Mentoring at the Institute of Leadership and Management (ILM). This program has equipped her with essential skills to support her teams, fostering a positive environment for growth and development.
Additionally, Emma obtained her Level 2 certification in Lean Organisational Management from Learning Curve, which has enabled her to apply management techniques that promote efficiency and innovation in service delivery.
Recognizing the importance of safeguarding vulnerable groups, she also completed a Level 3 course on the Principles of Safeguarding and Protecting Children, Young People, or Vulnerable Adults through Nuco Training. This training underscores her commitment to ensuring that the services she manages uphold the highest standards of safety and care.
Notable Achievements
Emma's contributions and accomplishments speak volumes about her capabilities as a leader in the healthcare and community transformation space. At NRS Healthcare, she played a pivotal role in launching several community health initiatives aimed at improving the accessibility of services for West Sussex residents. Her innovative approaches have not only garnered positive feedback from community members but have also set benchmarks for best practices within the sector.
While at Horsham District Council, Emma successfully managed a series of programs that encouraged community involvement and fostered greater partnership collaboration between local organizations. Her ability to identify and nurture relationships with stakeholders has greatly enhanced the impact of the council's community services.
Emma's dedication to continual improvement and her passion for community welfare define her professional identity. As she continues to advance her career, she remains committed to utilizing her skills and knowledge to drive meaningful change, uplift communities, and support the well-being of individuals in West Sussex.
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