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Emilyn Smith
Senior Director, Strategic Accounts at Conviva
Professional Background
Emilyn Smith is a dynamic and results-oriented professional with a robust background in strategic account management and customer development. As the current Senior Director of Strategic Accounts at Conviva, a prominent technology company specializing in the streaming and video space, Emilyn plays a pivotal role in driving growth and fostering strong relationships with key clients. Her journey at Conviva began as a Customer Development Manager, where she honed her skills in nurturing client relationships and understanding customer needs to create tailored solutions. Over the years, Emilyn progressed through several strategic positions, including Strategic Account Manager, Director of Strategic Accounts, and ultimately, Senior Director.
In her various roles, Emilyn has been instrumental in implementing strategies that enhance client satisfaction and retention, contributing to the overall success of Conviva's strategic initiatives. Her dedication to serving clients and improving service delivery has positioned her as a trusted advisor and leader within the company.
Before her impactful tenure at Conviva, Emilyn built her foundational skills at Hillstone Restaurant Group, where she managed operations and learned the importance of customer service in a competitive environment. This experience not only fine-tuned her managerial skills but also reinforced her commitment to a customer-centric approach in all her professional endeavors. Additionally, Emilyn’s early experiences at HF Bar Ranch enriched her understanding of team dynamics and the importance of community, values she carries into her current leadership role.
Education and Achievements
Emilyn Smith graduated with a Bachelor of Arts degree, graduating with honors in Sociology and Art Studio from Stanford University. Her education equipped her with a unique blend of analytical and creative skills, enabling her to navigate complex challenges in her career effectively. The knowledge she gained in sociology allows her to understand client behavior and social dynamics, which is invaluable in her role at Conviva. Her artistic background complements this by providing her with a creative flair that aids in innovative problem-solving.
Emilyn's academic achievements are complemented by her professional accolades. Throughout her career, she has consistently demonstrated a results-driven mindset, leading teams to exceed performance goals while fostering a collaborative work environment. Her accomplishments at Conviva are a testament to her strategic foresight and ability to inspire those around her.
Achievements
- Successfully led a team at Conviva to enhance customer retention rates through tailored strategic account plans.
- Developed and implemented innovative client engagement strategies that increased customer satisfaction scores significantly.
- Achieved recognition within Conviva for outstanding leadership in driving account growth and securing high-value client contracts.
- Contributed to the broader vision and mission of Conviva by promoting a culture of excellence and innovation in service delivery.
Emilyn Smith stands out not only for her professional accomplishments but also for her commitment to personal and professional growth. She actively participates in industry conferences and workshops, continually seeking to enhance her knowledge and skills relevant to her field. Emilyn's unique combination of sociological insight, managerial expertise, and creative thinking makes her a tremendous asset to any team or organization she is a part of.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
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- Reminders and Notes: Helps you remember important details about contacts
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- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
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Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.