Bryn Mawr College

Helping HubSpot expand globally

HubSpot

Sr. Project Manager

Manage global expansion projects, including successful and on-time launch of entities in the UK, Canada, Spain, and the Netherlands. Develop HubSpot's location strategy alongside workforce planning teams; this involves entity cost analysis, and headcount and talent analysis. 

In 2021, developed department programs, including: onboarding, operating system, and team-building events.

Project Manager: Global Expansion and Location Strategy

Applied system and sales policy expertise to resolve internal requests related to MRR attribution. Managed monthly sales audits. Also involved in short-term enablement projects, documentation, policy updates, and cross-team collaboration.

Revenue Specialist

Supported HubSpot's customers by leveraging internal and client-facing resources. Refined and/or developed technical solutions to meet customers' business goals within the HubSpot platform. Also worked as a peer-mentor, providing training and support to team members who were working on resolving complex or unfamiliar customer inquiries.

Customer Support Specialist

Associate Customer Support Specialist

Hired, onboarded, and coordinated all substitute teachers (80-100 active employees) for the school district. Optimized and ran internal onboarding processes, in collaboration with other teams. Managed absence management (Aesop) and timekeeping (Veritime) systems.

Zionsville Community Schools

Administrative Assistant to HR and Operations

Transaction coordination: managed clients, vendors, and cooperating agents. Analyzed monthly P&L and goal-tracking to provide monthly recommendations for expense and activity adjustments, and yearly planning. Also managed social media and marketing campaigns.

Venture City Homes

Executive Assistant

Connected students with appropriate academic, technical, or campus resources. Developed department policy & procedures manual in partnership with team members. Research for university's wellness database. Also posted monthly newsletter.

Southern New Hampshire University

Student Success Advocate

Tutored students at after-school writing program. Created and ran writing workshop. Supported director with newsletter planning, editing, and writing. Also conducted an ethnographic study on volunteer efficacy and leadership development at this nonprofit.

Spells Writing Lab

Education Intern

Partnered with a university professor, with goal of emphasizing her strengths as an educator and identifying opportunities for improvement. Included classroom observations, written feedback, and regular reviews. 
Developed and scheduled workshops for professors by department, in collaboration with the school Honor Board.

Student Consultant, Teaching and Learning Initiative

Taught English Language classes, supported other teachers, and tutored students in reading and writing. Facilitated English practice groups, pairing students with native English speaking volunteers. Also provided operational support for Education department.

Em Tong