Queens University of Charlotte

Cox Mill High School

Senior Website Developer at Burn Boot Camp

- Use web development and design skills to build engaging and memorable digital experiences for online audiences•	Recommend and implement new ideas for web properties to attract, qualify, and convert more potential customers•	Translate design requirements into functional, high performing websites optimized for both desktop and mobile experiences•	Work closely with internal and/or third-party resources to achieve desired development strategies and outcomes•	Lead web property design strategy and innovation using modern UX/UI design and development methodologies•	Build websites/web applications using React, PHP, JavaScript, HTML5, CSS3, etc.•	Utilize third-party API integrations to securely communicate information between web properties and business-critical SaaS applications•	Development, maintenance, and support of corporate website and creation of all new pages and design changes and wireframes•	Perform user and functional validation testing designed to improve overall UI/UX•	Ensure web properties maintain ADA compliance per WCAG 2.0•	Implement ongoing SEO enhancements to improve site/page rankings and organic search traffic•	Identify site performance bottlenecks and bugs, and devise solutions to these problems•	Perform and document Quality Assurance (QA) testing and validation •	Analyze and resolve issues relating to existing websites and associated applications•	Analyze market trends and recommend directional changes to marketing/business development strategies based on tracking analysis and feedback•	Manage multiple timelines and projects and complete tasks quickly within the constraints of timelines and budgets•	Maintain technical knowledge and proficiency through actively pursuing training, education, and industry research

Burn Boot Camp

Senior Web Developer

- Analyzed corporate website performance against market competitors using modern web industry performance standards -Created internal guide outlining site-specific barriers to homepage and overall site performance-Guided internal marketing team on page speed, SEO considerations, and bounce rate potential with given issues addressed

Alyce

Independent Contractor-Web Optimization

- Created an inter-departmental training guide to enhance technical communication between Digital Marketing Specialists and Web Designers.-Supported live-client onboarding and design teams by taking on expedited tickets lowering turn times and reducing cancel rate for new clients. -Reduced client cancellations by working one on one with account management for one-off custom development solutions. -Served as project lead and direct technical support for clients in key national markets.

Townsquare Interactive

Senior Support Website Designer

- Served as subject matter expert for 200+ account managers and 21,000+ clients directly.-Maintained, improved and debugged small business websites including client requests and QA fixes. -Served as design expert in logo creation, custom icon creation, creation of print flyers, digital display ads and more.-Worked directly with 3rd party API developers for digital product integrations.-Set up and maintained multiple in-house digital products for Townsquare Interactive.Townsquare Interactive (TSI) is a division of Townsquare Media—the third-largest broadcasting company in the country. Townsquare Interactive develops digital marketing campaigns for small businesses by offering SEO, website design, social media management, online reputation monitoring and more.

Support Website Designer

- Gathered client requirements and tailored design plans to streamline service offerings to potential clients-Created a mobile-first design plan in Figma to share with the client and generate feedback-Focused on a Business-To-Business (B2B) design style including branding and logo design-Considered website-specific needs, such as a one-page layout with jump navigation for a streamlined mobile experience-Created website with HTML, JSX, CSS, Reactstrap library, and rendered with Express.jsWebsite Developer for The Carter Group, an Instagram-focused digital marketing service located in Charlotte, NC.

The Carter Group

Website Developer

- Designed and created a custom website for the brand utilizing HTML, CSS, JavaScript, React.js Framework, Node and Express-Strategically linked all of The Skin Suite social media accounts throughout the website-Updated and maintained The Skin Suite website-Planned and created visually engaging web-based content aligned with the brand identity-Posted daily content to the brand’s Instagram and Facebook pages-Engaged with The Skin Suite clientele to build rapport -Arranged paid advertisements through Instagram and Facebook in order to highlight service offerings and special events to a targeted audience of potential clients-Wrote, formatted and edited copy for the website and all social media channelsThe Skin Suite is a high end, luxury medical aesthetician’s office closely affiliated with Jon ‘Ric Medical Spa and Wellness Center. The Skin Suite caters to the South Charlotte area, providing medical-grade skin care services including facials, microneedling, chemical peels, LED therapy, and more.

The Skin Suite

Digital Content Director

I began working at Chick-fil-A as a Dining Room Attendant in July 2018 after 9 months out of the workforce due to a car accident. I learned the systems and rules in place and exceeded expectations in task attentiveness, demonstrated effort, and interaction with customers. I trained on all Front-of-House positions and was quickly moved into the more fast-paced, critical positions. I regularly helped improve critical morning drive-thru operations for efficiency and speed. I took on the role of assisting new hires in learning all Front-Of-House operations.  I was aware and took measures to minimize costs for the Company particularly in the items offered to customers and refunded items. I was promoted to Team Leader and Team Trainer in April of 2019. I spent the summer training new hires on the operations of the business and the expectations for the Front-Of-House team. I helped them identify their unique barriers to efficiency and customer interaction, and assisted them as they were learning on the job as needed.

Chick-fil-A-Franchise

Team Member  -  Team Leader  -  Team Trainer

- Created websites and managed social media channels for small business clients including B2B and B2C clientele. -Directed clients through branding/ rebranding process step-by-step from ideation to production.-Directed product photoshoots with professional photographers and planned photoshoots with digital product display in mind.-Integrated 3rd party advertising from various national brands into local brand advertising, allowing for a natural user flow when direct advertising for specific products or services.-Created digital product inventories and E-commerce ordering systems.-Arranged paid and targeted advertisements through Instagram and Facebook to highlight service offerings and special events for clients.Wrote and edited copy for websites and relevant social media channels.-Posted daily content to Instagram and Facebook pages and engaged with clientele to build rapport.-Strategically linked all social media accounts throughout websites to increase conversion.Created digital assets as needed including logos, icons, and branded social media content.

EM Digital Media

Freelance Website Developer & Social Media Coordinator

Worked with clients on academic growth, including time management, organization and study skillsLed group sessions with 10+ students, including whiteboard teachingLed one-on-one sessions and implemented custom learning techniques for students with educational challengesTutored courses including Microbiology, General Psychology, and Nutrition

Emily Moranha