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Emily Lowery
VP - Sr. Quality Manager, Client Experience at Citi
Emily Lowery is the Vice President and Senior Quality Manager for Client Experience at Citi, based in Jacksonville, Florida. In her role, she is responsible for managing cross-site and cross-functional projects related to client experience, emphasizing program management and tactical execution of quality initiatives.13
Lowery has held significant leadership positions within Citi, showcasing her expertise in enhancing client interactions and quality management processes.2 Her professional background reflects a strong focus on improving customer satisfaction and operational efficiency in financial services.