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Emily Hess
Client Support Operations Analyst at Frontline Education
Emily Hess is a results-driven PMP Certified Project Manager with a Master of Business Administration (MBA) from DeSales University and over eight years of experience in SaaS Client Support leadership and cross-functional operational initiatives.
Emily holds a Bachelor of Arts degree in Communication and Media Studies, Psychology, and Music from West Chester University of Pennsylvania, showcasing a well-rounded educational background.
With a career trajectory that includes roles such as Client Support Operations Analyst and Enablement Specialist at Frontline Education, Emily has honed her skills in managing multiple projects and driving organizational initiatives.
Prior to her work in educational technology, Emily gained customer service and leadership experience as a Lead Teller at Wells Fargo, further developing her interpersonal and managerial capabilities.
Her professional journey also includes a role as a Camp Counselor at Philadelphia Ethical Society Camp Linden, highlighting her commitment to mentoring and guiding individuals in various settings.
Emily's practical experience extends to her time as a Department Associate at Kohl's Department Stores, illustrating her versatility and adaptability across different industries.
Combining her formal education, diverse work experience, and proven track record in project management, Emily is poised to take on new challenges and play a significant role in driving business success through effective project execution and cross-functional collaboration.