Emily Haahr

Emily Haahr is the Head of Customer Engineering and Support at Plaid, a financial technology company that facilitates payment processing and data sharing for businesses. She has a strong background in customer success and support, previously serving as the VP of Support & Services at HubSpot, where she gained extensive experience in fostering customer relationships and driving business growth.

Education and Background

Emily studied Communication Studies at Northeastern University, which has likely contributed to her expertise in customer engagement and support strategies. Her professional journey reflects a deep commitment to enhancing customer experiences and supporting business objectives.

Professional Impact

In her role at Plaid, Emily is recognized for her leadership in customer engineering and support, emphasizing the importance of customer feedback in product development and service improvement. Her efforts are directed towards reducing friction for customers and ensuring that Plaid's offerings align with their needs.124

Emily is also active on LinkedIn, where she shares insights about customer success and engages with the fintech community.35 Her reputation as a leader in customer success has been highlighted by colleagues, who commend her exceptional skills in this area.2