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Emily Chu
User Research Manager at Spotify
Emily Chu is a senior researcher specializing in UX, human-centered design, and experience design.
She values understanding people's behaviors and beliefs to inspire change and create meaningful designed experiences.
Emily advocates for empathy within internal and client teams to enhance connections with users.
Her expertise includes leading, conducting, and analyzing research projects ranging from usability testing to ethnographic research.
She holds a degree in Marketing Communications from Emerson College and has studied Mandarin at Shih Hsin University as an exchange student.
Emily has held roles such as User Research Manager, Senior User Researcher, and User Researcher at Spotify.
She has also worked as a User Experience Design Teaching Assistant at General Assembly and as a Senior Design Researcher at Motivate Design.
Her experience spans across various organizations and includes positions like Development Intern at Boston Chinatown Neighborhood Center and Marketing & Graphics Intern at Asian Boston Magazine.
Emily's diverse background includes roles such as English Tutor at Shih Hsin University and Director of Events at Em Magazine.
She is passionate about translating research insights into actionable strategies and tactics for clients.
Emily believes that understanding and kindness can drive positive change in the world.
