Elli Wehner

Elli Wehner is a seasoned Customer Support professional with a rich background in managing support operations and enhancing customer experience. With a decade of experience in high-volume support settings, Elli has a proven track record of optimizing customer service operations by leveraging self-service solutions and product efficiencies to reduce inbound conversation volume by 20%. Elli's educational background includes studies in Design, Web Development, and Software Engineering at Freecodecamp and Udacity. Elli has held various key roles in reputable organizations, such as Senior Support Engineer Team Lead at ReCharge Payments, Customer Success at ReCharge Payments, Head of Support at Smile.io, Support Team Lead at Smile.io, Client Support Specialist at Smile.io, Theme Support Specialist at Out of the Sandbox, Customer Success Guru at Shopify, and Customer Care Representative at Sun Life Financial. Elli has also gained valuable work experience in hospitality and retail sectors, having worked as a Server at Westmount Golf and Country Club, Barista at Starbucks, and Digital Imaging Specialist at Best Buy Canada.