Auburn University, College of Business

University of Alabama in Huntsville

Director of Membership and Sales

Napa, California, United States

Yountville Chamber of Commerce

Crocker & Starr

Manager of Events and Sales

Luna Vineyards

Director of Retail Sales

Train employees to enhance sales skills and to grow with the companyCommunicate information regarding product, policies & training to the teamSet sales goals with Hospitality Manager for the tasting room staff in alignment with company goalsMonitor sales progress, set incentives and create motivational tools for TR StaffManage back office and point-of-sale program (AMS)Implement and review tasting room policies and proceduresEnsure excellent customer service by providing information, resolving problems, and answering questions for employees and customersImporting and exporting wine shipments daily and assist with WineShipping inventory, returns and orders on holdConduct allocation member VIP tours as requested by membersConduct outreach effortsManagement of the tasting room email account and customer correspondenceDirect supervision of daily opening and closing proceduresMaintain product presentation and housekeeping standards in all areas of the PJWinery in accordance with policiesManages company safety program for the tasting roomMaintain all inventory of wine on a daily and monthly basis

The PlumpJack Group

Tasting Room Supervisor - PlumpJack Winery

Tasting room staff management: training, scheduling, assigning work, addressing complaints and resolving conflicts.Tasting room operations management: supervise inventory, purchase orders, invoices, etc.   	Develop and oversee customer service procedures, opening and closing procedures, point-of-sales system, and housekeeping	  Work closely with the owners to develop off-­site programs and events to promote the winery and brand  Collaboration on advertising, promotional handouts, and email blasts using Vertical Response Wine club & Social Media: promote wine sales by direct to consumer, inbound and outbound sales calls, emails, online sales, and club membership sales	Manage fulfillment and shipments of wine club releases and direct sales to club and non-­club members	  Work the tasting room bar to ensure each guest has a memorable experience, lead VIP tastings, plan and execute on-site special events

John	  Anthony	  Vineyards

Manager	  of	  Hospitality

Manage and train entire wait staff on the evolving international wine list	  Identify upcoming trends in wine to anticipate client requests and inventory management Manage four bartenders and sixteen servers	  Perfect execution in handling VIP guests, special events, and large parties	  Provide a charming and gracious experience at a premiere Dallas destination restaurant

Rise	  N 	  1,	  Salon	  de	  Soufflé

Wine	  Bar	  Manager/Key	  Manager

ACE Team (Pernod Ricard Focus Team)	  Create and maintain reports for depletions, budgeting, inventory, distribution, target accounts, and incentives for the entire Pernod Ricard portfolioCreate and execute on-­premise marketing events, bar promotions, product tastings for top tier brands such as: Perrier-­Jouet, GH Mumm, Mumm Napa, Jacob's Creek, Brancott, Jameson Absolut, Stolichnaya, Glenlivet, and ChivasBuild brand relationships with both on and off­‐premise clients through brand initiatives and sales support	  One of six MicroStrategy Power Users for the North Texas office	  Recognized by the executive staff for building efficient and detailed reports that are valuable and user friendly, setting the standard for RNDC Texas

Republic	  National	  Distributing	  Company

Marketing Analyst

Elizabeth Phillips-Hecock

Elizabeth Phillips-Hecock