Elizabeth Hern

Elizabeth Hern is an experienced executive in the automotive retail technology industry. She has recently joined Impel as the Senior Vice President of Customer Success, bringing nearly a decade of experience in the field.1

Career Highlights

Dealer.com Experience: From 2014 to 2021, Elizabeth served as the Head of Client Services at Dealer.com. During her tenure, she led a comprehensive overhaul of the client services department, demonstrating her ability to drive significant organizational changes.4

Dealer Inspire Role: After her time at Dealer.com, Elizabeth held a position at Dealer Inspire as the Head of Managed Services.5 This role likely further enhanced her expertise in automotive retail technology and client management.

Current Position at Impel: As of February 2, 2024, Elizabeth Hern joined Impel as the Senior Vice President of Customer Success.13 This move highlights her continued growth and influence in the automotive technology sector.

Professional Qualities

Elizabeth is described as an exceptional leader with outstanding business acumen. She is known for her ability to work effectively across organizations and is praised for being a strong and effective communicator.2 Her leadership style appears to be supportive and empowering, as evidenced by positive feedback from interns who worked under her supervision.6

Elizabeth Hern's career trajectory showcases her expertise in client services, managed services, and customer success within the automotive retail technology industry. Her moves between prominent companies in the sector, including Dealer.com, Dealer Inspire, and now Impel, indicate her valuable experience and industry recognition.