Elizabeth Dwernychuk

Elizabeth Dwernychuk is the Director of Passenger Experience at Edmonton International Airport (YEG), a position she has held for several years. With over 25 years of experience at YEG, she plays a crucial role in enhancing the travel experience for passengers. Her responsibilities include overseeing various initiatives that ensure a high-quality passenger experience, which has evolved significantly in recent years to reflect the needs and preferences of travelers.

Under her leadership, YEG has introduced innovative concepts such as an Indigenous Interpretive and Retail Center, showcasing local art and culture, alongside a diverse array of food and retail options. This approach aligns with an industry-wide trend towards creating more personalized and engaging airport environments.12

Dwernychuk has been recognized for her contributions to the airport industry, highlighting her commitment to improving passenger services and implementing non-traditional solutions to enhance traveler satisfaction.13