Eliza Zheleva

Senior Customer Champion at Zapier

Eliza Zheleva is a seasoned professional with over 11 years of expertise in front-end development and 7 years of customer support experience.

In front-end development, Eliza specializes in HTML5, CSS3, SCSS, WordPress, bootstrap, responsive design, JavaScript, jQuery, git, templating languages, and cross-browser testing.

She has a Bachelor's degree in Informatics from Sofia University St. Kliment Ohridski.

Eliza has worked in various roles including Senior Customer Champion at Zapier, Web Development Lead/Customer Support Manager at Infiniverse, Inc., Freelance Front-end Developer, Customer Support Manager/Front-end Developer at Meta Co., Project Manager at VIB Solutions Ltd, and Web Designer at VIB Solutions Ltd.

In customer support, she has handled inquiries through email, phone, social media, and personal meetings, while focusing on enhancing customer happiness and providing effective solutions.

Eliza is dedicated to honing her customer communication skills, drawing inspiration from industry experts and resources like the book 'Delivering Happiness' by Zappos CEO Tony Hsieh.

She has actively volunteered in the WordPress.com forums, contributing over 350 replies.