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Elissa Thomas
Administrative Coordinator at Power Corporation of Canada
Professional Background
Elissa Thomas is a dynamic professional whose career trajectory encompasses an impressive range of roles that perfectly blend her passions for hospitality, the arts, and business management. With extensive experience gained from a multitude of high-profile organizations, Elissa has honed her skills in administrative coordination, hospitality management, and client relations, positioning herself as a versatile asset to any team.
Elissa began her career in the renowned cruise industry as a Purser for Princess Cruises, where she was responsible for ensuring a seamless experience for guests while managing front-of-house operations. This role provided Elissa with invaluable experience in customer service excellence and logistical coordination, essential skills that she would carry with her throughout her career.
Following her time at sea, Elissa transitioned to the luxury hospitality sector as the Front Office Supervisor at Trump International Hotel & Tower Toronto®. There, she excelled in leading a dedicated front-of-house team, enhancing guest satisfaction, and managing day-to-day operations of the hotel's front office. Her impressive leadership capabilities and commitment to service quality were recognized through her ability to maintain the high standards expected by such a prestigious establishment.
Elissa's professional journey continued to evolve when she took on the role of Administrative Coordinator at Power Corporation of Canada. In this capacity, she has successfully streamlined office processes and played a key role in supporting the organization’s mission. Her focus on efficiency and effectiveness in administration empowers her colleagues and contributes to the overall success of the corporation.
Education and Achievements
Elissa's educational background is as diverse as her professional experiences. She earned a Bachelor of Fine Arts (B.F.A.) in Photography from OCAD University, where she developed her creative skills and artistic perspective. This foundation not only reflects her passion for the arts but also enhances her ability to think outside the box in problem-solving scenarios.
In pursuit of further academic excellence, Elissa obtained a Front Office Management Certificate in Hospitality from George Brown College. This program equipped her with essential tools and knowledge needed for success in the hospitality industry, preparing her for her future roles that would require both technical and interpersonal skills.
Most recently, Elissa completed her Master of Business Administration (MBA) at Edinburgh Napier University, where she deepened her expertise in business management, strategic planning, and operational leadership. With her MBA, Elissa is not only well-versed in the art of hospitality but has also gained critical insights into managing organizations effectively in an ever-evolving marketplace.
Achievements
Elissa's career is marked by numerous achievements that underscore her commitment to excellence and innovation. As a Front Office Supervisor, she played a pivotal role in enhancing guest experiences during the peak seasons, leading her team to achieve high satisfaction rates while navigating the challenges of a busy luxury hotel environment.
At Princess Cruises, her responsibilities included managing guest relations for a large international clientele, where she implemented initiatives that improved the overall guest experience, thereby fostering customer loyalty and enhancing cruise ratings. Her natural ability to connect with guests and address their needs has always been a standout feature of her professional persona.
In her current position at Power Corporation of Canada, Elissa has successfully introduced improved administrative processes that have significantly boosted productivity and communication within her department. Her efforts in fostering a team-oriented environment have not only led to personal achievements but have also contributed to the growth and development of those around her.
Elissa Thomas's multifaceted career in hospitality and business management reflects her dedication to personal and professional growth. With her creative background, formal education, and extensive experience, she brings a unique perspective to any endeavor she pursues. Her journey continues to inspire those around her, emphasizing the importance of adaptability and resilience in achieving success.