Elise Dunham

Elise Dunham is the Knowledge Manager at Zapier, a role in which she focuses on enhancing internal communication and knowledge sharing within the company. She has been instrumental in implementing systems that facilitate collaboration among Zapier's remote workforce, which has grown significantly in recent years. Under her guidance, Zapier transitioned from a mix of tools like GitHub and WordPress to a more streamlined platform using LumApps, which allows for better content management and employee engagement.12

Background and Experience

• Education: Elise holds a degree from Truman State University and has specialized training as a Certified Knowledge Manager. Her career began in libraries and archives, where she developed her expertise in information management.45
• Role at Zapier: As Knowledge Manager, she is responsible for creating systems that help employees access information easily and encourages a culture of asking for help. This includes designing automated workflows (referred to as "Zaps") that remind employees to seek assistance when needed.36

Contributions to Zapier

Elise emphasizes the importance of effective internal communication, especially in a fully remote environment. She has shared insights on how to combat the anxiety of asking for help, reflecting her commitment to fostering a supportive workplace culture. Her work includes:

• Implementing automated reminders for team members to reach out for assistance.
• Enhancing the user experience of knowledge-sharing tools within the company.36

Elise Dunham's efforts at Zapier exemplify her dedication to improving organizational knowledge management practices and supporting employee collaboration in a rapidly growing tech environment.