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Elinna Yao
Scrum Master at IAG
Professional Background
Elinna Yao is an accomplished Scrum Master and Senior Business Analyst with over 10 years of rich experience in various sectors including Information and Communication Technology (ICT), Finance, FinTech, and Telecommunications. Renowned for her self-driven and motivated attitude, Elinna has worked across a spectrum of organizations from digital start-ups to established corporate entities. Her expertise is characterized by a solid grasp of agile methodologies and a commitment to ensuring that projects meet their objectives efficiently and effectively.
In her role as a Scrum Master at IAG, Elinna has successfully facilitated agile ceremonies, orchestrated workshops, and documented user stories that align with business objectives. Prior to her current position, she held similar responsibilities at Credit Simple and Equifax Australia, where she honed her skills in stakeholder management, business process improvement, and quality assurance. Her ability to bridge the gap between technology and business needs is a testament to her collaborative spirit, ensuring that both internal teams and vendors work in harmony towards successful project outcomes.
Education and Achievements
Elinna's educational background lays a strong foundation for her career. She completed her Higher School Certificate at St. Scholastica’s College, where she developed a keen interest in technology and systems that would later define her career trajectory. Building upon that foundation, she pursued a Bachelor of Computer Science and Technology, majoring in Information Systems at the prestigious University of Sydney. This academic experience equipped her with both theoretical knowledge and practical skills that have been crucial in her professional life.
Throughout her career, Elinna has achieved notable milestones that underscore her capabilities. From her early days as a Team Supervisor at Newspoll to thriving in management roles at Accenture Australia, including Deployment Lead and Process Lead, her career progression is illustrative of her growth and adaptability within the tech landscape. Elinna has consistently demonstrated her ability to lead high-performing teams, ensuring that projects are not only delivered on time but also align with the strategic vision of the organizations she has served.
Core Strengths
Elinna possesses a diverse skill set that enhances her role as a Scrum Master and Senior Business Analyst. Her core strengths include:
- Project Planning and Delivery: Expertise in structuring projects to meet business needs while adhering to timelines.
- Agile Methodologies: A thorough understanding of and experience in facilitating agile practices that foster innovation and productivity.
- Stakeholder Management: Building strong relationships with clients and stakeholders, ensuring alignment and satisfaction throughout project execution.
- Business Process Improvement: Proficient in analyzing business processes to identify improvement opportunities, maximizing efficiency and effectiveness.
- Coaching and Mentoring: A natural leader, Elinna enjoys building and mentoring high-performing teams, instilling a culture of continuous improvement and learning.
Notable Experience
Elinna’s work experience spans multiple roles, showcasing her versatility and expertise in business analysis and agile project management.
- Scrum Master at IAG: Elinna implements agile frameworks and continuously enhances agile practices, driving the team toward agile maturity.
- Senior Business Analyst at Credit Simple and Equifax Australia: In these positions, she was instrumental in ensuring that business requirements were translated into operational functionalities, which significantly influenced project success.
- Process and Deployment Lead at Accenture Australia: Leading cross-functional teams, Elinna effectively managed the deployment of solutions while ensuring quality and adherence to best practices.
In addition to her professional roles, Elinna has also contributed as a Retail Manager at Fever Music and as an Events Coordinator at Sir3n Entertainment, experiences that have rounded out her skills in client engagement and event management.
A Passion for Continuous Learning
Elinna embodies a continuous learning mindset that keeps her at the forefront of industry developments. She believes in the importance of staying updated on technological advancements and methodologies that can enhance her contributions to her organization. Her passion for learning often translates into proactive efforts to implement best practices and introduce innovative solutions that deliver tangible results.
Future Aspirations
Elinna Yao looks forward to leveraging her extensive experience in agile environments and business analysis to drive improvements within an organization's Information Systems landscape. Her goal is to facilitate positive changes that enhance efficiency, customer experience, and ultimately contribute to increased company revenue and profitability. With her significant technical background and proven ability to thrive in fast-paced environments, Elinna is pursuing opportunities in multinational companies or digital start-ups where she can make a meaningful contribution.
Overall, Elinna is a dedicated professional with a proven track record in the ICT and FinTech sectors. Her experienced approach to Scrum Mastery and Business Analysis is defined by collaborative success, innovative thinking, and an unwavering commitment to excellence.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
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- Reminders and Notes: Helps you remember important details about contacts
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- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
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Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
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Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
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Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.