Elena Garvey

Elena Garvey is a seasoned leader in customer experience and marketing, currently recognized for her role as Senior Director of Customer Experience at LinkedIn. She has a robust background spanning over 20 years in various high-profile positions across notable companies.

Professional Background

• LinkedIn: Served as the Global Head of Customer Experience from 2019 to 2023, where she led a team focused on enhancing customer value and driving significant revenue growth, doubling the company's annual revenue to $15 billion during her tenure. Her efforts included improving self-service options and implementing AI solutions to enhance user experience.1

• AIG: Prior to LinkedIn, she was the Global Head of Customer Experience for General Insurance, where she managed a globally dispersed team to deliver impactful programs during a transformative period for the company.1

• American Express: Garvey spent 16 years at American Express, rising through the ranks from an intern to leadership roles in marketing and customer experience. She played a crucial role in developing strategies that increased customer engagement and loyalty.1

Skills and Philosophy

Elena is known for her people-first approach, focusing on building diverse teams and fostering collaboration across functions. Her philosophy centers around customer obsession as a pathway to profitable growth through loyalty and advocacy.1

Current Endeavors

Since leaving LinkedIn, Elena has been exploring new executive opportunities, engaging in consulting roles, and speaking at industry conferences. She remains active in the professional community, sharing insights on customer experience strategies.123

Personal Life

Outside of her professional commitments, she enjoys family life in New York City with her husband.1

Elena Garvey's extensive experience and commitment to customer-centric strategies make her a prominent figure in the field of customer experience.