Elena Dimova

Elena Dimova, PhD, MBA is a dynamic leader with expertise in financial markets, client service excellence, and training and consulting.

With over 10 years of experience, Elena excels in translating client needs into actionable solutions, implementing innovative approaches to customer service, retention, and engagement, and building lasting relationships across diverse stakeholders.

She is a recognized expert in financial markets, international banking, and private banking/asset management, known for her extensive knowledge and vast experience.

Elena is an outstanding communicator with advanced negotiation and public speaking skills, coupled with a proven ability to train, coach, and develop people, as well as build trusted business relationships.

Her educational background includes an MSc in Economics, Banking and Finance with Distinction, MA in Linguistics with Distinction, MBA with Distinction, and a PhD in Economics.

She has also acquired certifications in leadership, sales techniques, social selling, stealth influencing, stock market trading, and securities trading.

Throughout her career, Elena has held key positions at prestigious organizations such as National Settlement Depository, Thomson Reuters, BCS Financial Group, Finance University under the Government of RF, Moscow Banking Institute, and Sberbank.

Elena is an advanced user of business intelligence, CRM systems, and professional information systems, with practical skills in various tools such as WinPeak CRM, EVA CRM, Salesforce.com, BankScope, Amadeus, and Thomson Reuters Eikon.