Elena Bates

Elena Bates, MS, is a dedicated professional with a background in healthcare operations, patient experience, and customer engagement.

With an MS in Health Communication from Northwestern University, Elena has honed her skills in marketing, communications, project management, and relationship building.

Having worked at reputable organizations such as Press Ganey, Northwestern Medicine, and Illinois Dermatology Institute, Elena has a wealth of experience in driving operational efficiency and enhancing patient-centered care.

Her expertise lies in customer and patient experience, healthcare operations, marketing, patient engagement, and satisfaction.

Elena is enthusiastic about leveraging emerging technologies and human-centered design to revolutionize healthcare delivery.

She is open to new opportunities and eager to contribute her strategic vision to the future of healthcare.

Elena is a versatile professional with a strong background in training, development, and enhancing organizational strategies.

She is a proactive individual who constantly seeks ways to improve care delivery processes and empower patients to take charge of their health.

Elena's academic background includes a Certificate in Practical Internet Marketing from DePaul University and coursework in Intercultural Communications and Sociology from Florida Atlantic University.

She has held various roles ranging from Practice Manager to Client Success Executive, demonstrating her adaptability and diverse skill set.

Elena aims to expand her professional network, explore new avenues, and share her wealth of business insights with others.