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Elena Bates
Patient and Customer Experience Advisor at Press Ganey
Elena Bates, MS, is a Patient Experience Advisor at Press Ganey, a role she has held since September 2019. She is based in Naperville, Illinois. In her position, she focuses on enhancing patient experience and satisfaction within healthcare settings. Prior to her current role, Bates has accumulated experience at notable organizations including Northwestern Medicine and the Illinois Dermatology Institute, contributing to her expertise in patient-centered care and communication.12
Bates earned her Master of Science degree from Northwestern University in 2016, which has equipped her with the knowledge and skills necessary for her work in healthcare quality improvement.2 She is recognized for her contributions to designing effective patient experience strategies that help healthcare providers better meet the needs of their patients.1
