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Elaine Falcone
Customer Experience
Elaine Falcone is an accomplished and results-oriented Director with a strong track record of achieving business objectives in competitive global environments. She has excelled in leading IT-based solutions to enhance online customer experience and streamline customer interactions and digital campaigns.
With a background in Business Logistics and Business Administration from Penn State University, Elaine has demonstrated her expertise in strategic planning, program and project management, eCommerce solutions, call center technology, customer service enhancements, revenue optimization, supply chain management, and business process improvement.
Elaine Falcone has held key positions at renowned organizations including Siemens Energy Products, Dresser-Rand - A Siemens Business, Waste Management, and Continental Airlines. Her experience spans roles such as Head of Customer Experience, Client Experience Leader, Director of IT - Customer Experience, Program Manager for Recycling Rewards, Managing Director, and Director of Call Center Automation Projects.
