Ejaz Hussain

Ejaz Hussain is an IT professional with over 6 years of experience in the IT industry, excelling in Service Desk support, leading support functions, implementing IT Service Management best practices, and Robotic Process Automation (RPA) with a focus on Customer Experience.

He is skilled in RPA using tools like UiPath and Automation Anywhere, SQL, VBScript, Incident Management, Change Management, and Software Testing. With a Bachelor of Technology (B.Tech.) degree in Electronics and Communication Engineering, Ejaz is a robust operations professional.

His expertise includes Feasibility Study, Process Assessment, Design and Documentation, generating As-Is flow, To-Be flow, TDD, SDD, and Bot Development across various platforms like Web, Desktop, Excel, Mainframe, OCR, Database, and Metabots.

Ejaz has a deep understanding of RPA methodologies and is well-versed in SDLC-STLC & Agile (Scrum) methodologies. He has showcased leadership skills in mentoring teams to enhance productivity levels and is recognized as a solid team player with excellent interpersonal, communication, and analytical abilities. Known for adaptability and quick learning, he has demonstrated proficiency in service desk management, L2 support, ITIL processes, and SME roles.

In terms of education, Ejaz Hussain pursued a Bachelor of Technology (B.Tech.) degree in Electrical, Electronics, and Communication Engineering from Lovely Professional University and completed his High School Diploma from Kendriya Vidyalaya. Currently, he serves as a Senior Analyst at Virtusa.