Mercy College

VP Managed Services at Sapiens

Pledged Inc.

Chief Technology Officer

Skills: Presales · Cloud Computing · Budget Management · Leadership · Management

Sapiens

VP North America Cloud Services

Skills: Presales · Strategy · Cloud Computing · Leadership · Management

Director Managed Services

• Responsible for development and production operation in three major accounts in the telecom and cable industries
• Manage an organization of 400 employees (200 direct staff) in multiple sites and multiple continents
• Manage multi-year contracts with annual revenue of over $100M 
• Took major part in outsourcing of new systems and employees into amdocs. Implemented efficiencies and cost reduction by the use of DevOps culture and tools along with the building of a strong offshore team
• Currently take a major role in new opportunities to increase Amdocs’ footprint in the telecom and cable industries
• Lead the organization to excellence by exploring and implementing new methods and technologies such as DevOps and Microservices
• Build committed teams, promote creativity and an open-minded atmosphere to allow employees to excel and contribute to their personal and company’s growth

Amdocs

Head of Software Engineering

Software Engineering Line Manager for AT&T
•	Responsible for the ongoing support of the wire line wholesale applications and the payment, billing and collection applications
o	Responsible for the support of over 150 applications, with different platforms and software languages
o	Support 5 different region in the U.S  
•	Manages critical production problems 
•	Manages the onsite team and the offshore team that support the wholesale applications 
•	Responsible for the productivity and the efficiency of the team, both onsite and offshore
•	Work with the management to set revenue and profitability targets and seek for ways to achieve these targets
•	Working with the sales director on sales opportunities

Director of Development

CEM Director for T-Mobile
•	Responsible for managing the overall development and implementation of the customer activities to fulfill the requirements of customer agreements 
•	On-going support for the Amdocs solution customer operations. 
•	Manage delivery on commitment.  This includes -release Planning, program Management, requirements Management, Post-production support, 
•	Manages critical production problems 
•	Assumes end to end responsibility for amdocs product once installed
•	Manages customer engagement, understands the customer’s technical and business needs and also familiar with the solutions Amdocs has to offer to solve the customer needs.
•	Accountable for resolving day-to-day implementation and operation issues for the amdocs product.
•	Works with the customer to plan implementation and delivery.
•	Manages the onsite team, 
•	Manages business plan management to ensure budget and margins are controlled.

	LANGUAGES: 	SQL, UNIX Shells, C++
	ENVIRONMENT: 	HP-Unix and Windows

Director - Customer Engagement manager (CEM)

Development Director for YP
•	Mange a few directors
•	Experience in all the phases of the development life cycle and implementation 
•	Work closely with the customer on requirements for new projects and delivery schedules
•	Work closely with the delivery group in Israel and India
•	Work closely with the manage services group on site and in India
•	Manage the opportunities of the account
•	Work on the account budget and business plan
•	Took part in the contract negotiation on the new contract that was signed in April 2014

          LANGUAGES: 	SQL, UNIX Shells, COBOL, Java
          ENVIRONMENT: 	HP-Unix and Windows, Oracle,

Development Director

•	Mange over 100 employees in three development centers.
•	Lead tenders for potential customers including work evaluation, high level solution design, risk assessment and P & L preparation.
•	Lead the product development of the selling software for Advertising Sales Organization. This is the flagship project of the A & M Division and constitutes its main growth potential.
•	Manage the product development from the definition phase up to implementation with several customers. 
•	Work closely with the product managers to develop the product’s road map.
•	During the development we have successfully dealt with challenging schedules, constantly changing requirements, technical challenges and limited budget.
•	 Work with clients in the U.S.A, Australia and Europe.
•	Present the product in front of potential customers.
•	Take part in the A & M Division annual planning team.

          LANGUAGES: 	SQL, UNIX Shells, C++, Java, Adobe Flex, XML, HTML
          ENVIRONMENT: 	HP-Unix and Windows, Oracle

Project Manager in Sales software area
•	Worked with sales and marketing departments to define a new product to increase business in the sales area.
•	An initiative that I have suggested led to include this product as part of a solution that was sold to a customer.
•	Managed the development group up to the successful implementation. The product was developed in Web enabled technology, written on Java (WebLogic and Unix Servers).
•	Managed a group of 21 developers both in Israel and India development centers. The group consisted of three group leaders and 18 programmers
•	My area of responsibilities included:
•	Budget Management
•	High and detailed design
•	product development , maintenance and Troubleshooting
•	Develop the product’s  documentation both functional and technical
•	Testing
•	Product customization according to the customers’ needs

          LANGUAGES: 	SQL, UNIX Shells, Java
          ENVIRONMENT: 	HP-Unix and Windows, Oracle

Project Manager

•	Managed the onsite support group, the group consisted of two group leaders and 8 developers.
•	Responsible for the product support and new requirements development.
•	Managed the communications between the customer, onsite development team and the development center.
•	Handled critical issues and worked closely in order to prevent future problems.
•	Promoted new products.
•	Responsible for the budget and for customer’s invoice. 
•	Led a project which replaced the old systems to WEB based system. Involved in all stages up to the project's successful implementation.

	          LANGUAGES: 	SQL, UNIX Shells, C, COBOL, C++, Power Builder
	          ENVIRONMENT: 	HP-Unix, Windows, Oracle, SUN/SOLARI, Digital(Compaq)

Team lead on customer site. Manage a group of up to 6 employees. 
Lead the billing and Sales results applications for the Advertiser and Media implementation.
Participate in a major merge between two companies (RHD and SPA)

Team Lead

Work as a software developer in the Advertising and Media unit in amdocs 
Work for amdocs customers in Australia and US
Development languages - COBOL, PowerBuilder on the VMS platform. ORACLE database. Unix
Participated in an upgrade of the VAX version to Open VMS.

Eitan Shalev