Idaho State University

Experienced C-Level Technology Executive  -  Business Transformation  -  IT Strategy  -  Cyber Security  -  Innovator

Mesa, Arizona, United States

As the Manager of Infrastructure, Cloud, and Security at Slipstream IT, a start-up outsourced IT firm specializing in the Biosciences industry, I have a strong background in driving operational improvement and enhancing efficiency. In my role, I have identified areas for improvement and introduced workflow automations to increase efficiency from issue identification to resolution. I have also played a key role in enhancing Slipstream's security response capabilities and have managed a team of 16 engineers across systems, network, and security engineering. I have a strong focus on service delivery and have worked across teams to ensure that our clients receive the highest level of support. I have also developed policies, procedures, and processes to ensure effective operations within the organization. With over 25 years of experience in the field and a diverse skill set that includes IT service management, business strategy, IT strategy, and cyber security, I am well-equipped to drive success for Slipstream and its clients.

Achievements:
-  Improved efficiency by introducing workflow automation, reducing issue resolution time by an average of 15%.
-  Enhanced security response capabilities by implementing new processes and training team members on incident response protocols.
-  Developed and implemented policies, procedures, and processes to ensure effective operations within the organization.
-  Successfully managed a team of 16 engineers across systems, network, and security engineering.
-  Maintained high levels of customer satisfaction by ensuring timely and effective support to clients.
-  Contributed to the overall growth and success of Slipstream IT through my strong focus on service delivery and compliance with industry standards.
-  Utilized my extensive experience and diverse skill set in IT service management, business strategy, IT strategy, and cyber security to drive success for Slipstream and its clients.

Slipstream IT

Manager - Infrastructure, Cloud, and Security

As the Director of Information Technology at Blue360 Media, I successfully led the company's technology efforts in modernizing their publishing systems and delivering new solutions for their customers. Utilizing my expertise in IT service management, business strategy, IT strategy, cyber security, network security, IT management, and information technology, I was able to drive these efforts successfully.
Achievements:
- Led the development of a new mobile application for consuming Blue360 Media's content and an entirely new platform to further support their customers' needs for on-demand information.
- Successfully modernized Blue360 Media's publishing systems and delivered new solutions for their customers, contributing to the growth and success of the company.
- Worked closely with the IT team and other departments to ensure a seamless integration of technology with the overall business goals.
- Managed cloud computing, strategy, vendor management, integration, business management, project management, and software as a service (SaaS), and oversaw system administration, virtualization, network administration, managed services, and professional services.
- Provided leadership and guidance to the IT team, including IT infrastructure management, Agile & Waterfall Methodologies, Scrum, software development, product development, Amazon Web Services (AWS), and Quality Assurance.
- Ensured the security and stability of Blue360 Media's IT systems and worked closely with other departments to ensure that the company's technology aligns with its overall business goals.
Throughout my tenure at Blue360 Media, I was able to deliver new solutions and drive success for the company and its clients. My extensive experience and diverse skill set enabled me to lead successful modernization efforts, resulting in growth and success for the company.

Blue360 Media

Director of Information Technology

As the Director of Information Technology at United Planners, I successfully lead the company's technology roadmap with a focus on security and stability. I effected change in the organization to improve their security for their advisers, and their clients. With my leadership and expertise, I drove the company's technology initiatives and improve their performance.
Achievements:
- Developed and implemented a new cybersecurity program, resulting in a 50% reduction in security incidents.
- Improved network performance by 25% through the deployment of new hardware and software infrastructure.
- Implemented a new project management system, leading to a 25% increase in project efficiency.
- Established new policies and procedures to ensure compliance with industry standards, resulting in a successful external audit.
- Led the migration to a new cloud-based system, improving data security and access for remote workers.
- Created a comprehensive disaster recovery plan, resulting in a 100% recovery rate during simulated disasters.
Throughout my tenure at United Planners, I drove the company's technology initiatives and improved their performance, resulting in a more secure and stable environment for their advisers and clients. My leadership and expertise in IT service management, business strategy, IT strategy, cyber security, network security, IT management, and information technology helped me to drive these efforts successfully.

United Planners Financial Services

As the CEO and founder of ManageIT, a top nationwide provider of outsourced IT services to small to medium-sized organizations, I successfully scaled the company from a startup to one of the top 100 largest IT outsourcing companies in the nation. I focused on driving business growth and delivering exceptional service to organizations of all sizes.
Achievements:
- Successfully managed a team of 38 staff and 14,000+ contractors to ensure top-quality support to customers, resulting in a high level of internal and external customer satisfaction.
- Successfully served over 3,000 organizations nationwide and grew ManageIT into a leading nationwide provider of outsourced IT services, as recognized by industry rating groups.
- Implemented sound IT strategies in collaboration with executives to achieve organizational objectives and served as a virtual Chief Information Officer (vCIO) for over 500 organizations.
- Designed and implemented a robust disaster recovery process, including 2-hour disaster recovery time at client locations and secure off-site redundancy, resulting in increased resilience and preparedness for unexpected events.
- Automated business processes to improve efficiency and productivity, both in-house and for client organizations.
- Ensured compliance with client security audits and adhered to strict SSAE16 external auditing standards, resulting in a strong focus on security and industry standards.
- Led ManageIT from a startup to one of the 100 largest IT solutions firms in the nation, serving over 19,378 end users, 30,000 desktops, and 6,000 servers in 11,000 offices nationwide.

During my time in founding and growing ManageIT with its fast and efficient client services, ManageIT grew from a start-up to one of the 100 largest IT solutions firms in the nation, serving over 19,378 end users, 30,000 desktops, and 6,000 servers in 11,000 offices nationwide.

ManageIT - Professional IT Support & Managed IT Services

Founder & CEO

As the Vice President of Information Technology for Party City Arizona and New Mexico, the largest retailer of party goods in the United States, I had a strong background in IT service management and business strategy. In my role, I was responsible for day-to-day support for 23 locations, including office relocation services and network and infrastructure maintenance. I was also highly experienced in vendor management, integration, business management, and project management, and had a strong focus on driving results through the effective use of technology.
Achievements:
- Successfully managed and supported 23 locations, including store relocations and network and infrastructure maintenance, resulting in a 20% increase in customer satisfaction.
- Implemented new IT processes and procedures to streamline support during peak business seasons, resulting in a 25% increase in efficiency.
- Led the deployment of a cloud-based system, resulting in a 30% reduction in IT expenses.
- Provided strategic IT guidance to the executive team, resulting in a 15% increase in revenue.

During my tenure as the Vice President of Information Technology for Party City Arizona and New Mexico, I managed and supported 23 locations, implement new IT processes and procedures, lead the deployment of a cloud-based system, develop, and implement a cyber security plan, and provide strategic IT guidance to the executive team, resulting in significant improvement in customer satisfaction, efficiency, and revenue.

Party City

Vice President Information Technology

Gartman Technical Services delivers a variety of IT services.  As senior network engineer I provided on-site client support, troubleshooting and resolved escalated IT problems.

Achievements:
-  Improved customer satisfaction by introducing proactive support, leading to a 50% reduction in support requests.
-  Implemented new remote monitoring and management tools, resulting in a 25% reduction in service costs.
-  Developed a Managed Services offering that generated over $500,000 in revenue in the first year.
-  Trained and mentored a team of 8 IT professionals, improving their technical skills and knowledge of industry best practices.

Gartman Technical Services, Inc

Director of IT Service Delivery

As a Senior Information Technology Consultant at Dell, I consistently exceeded company customer satisfaction rates and was praised by my clients for my ability to explain technical issues in plain English. In my role, I was called upon to fulfill business services requirements in complex cases, utilizing my skills in a range of technical and strategic areas, including cyber security, network security, IT management, system administration, virtualization, and cloud computing. I also gained experience in consulting, vendor management, integration, business management, and project management, as well as expertise in software as a service (SaaS) and leadership. Over the course of my five years with Dell, I successfully served a diverse range of clients across a variety of industries, consistently delivering results through the effective use of technology.

Dell

Senior Information Technology Consultant

As a Senior Information Technology Security Consultant at Hewlett-Packard, a multinational IT corporation, I have a strong background in IT service management and business strategy. In my role as a Information Technology Security Consultant, I worked to determine how HP could best meet the technology and network services needs of mid-sized businesses. Throughout my career, I consistently deliver results in the areas of cyber security, network security, IT management, and system administration. I am skilled in virtualization, network administration, professional services, and cloud computing, and have a strong focus on strategy, consulting, vendor management, and integration. I played a key role in developing and implementing business management and project management processes, and have experience with software as a service (SaaS) and leadership. With over 25 years of experience in the field, I am well-equipped to drive success for my clients and teams.

Achievements:
-  Implemented cyber security measures that resulted in a 50% reduction in data breaches at client organizations
-  Led the development and deployment of a cloud-based IT infrastructure that increased productivity by 25% at mid-sized businesses
-  Developed and executed a 5-year IT strategy for mid-sized businesses that resulted in a 20% increase in revenue
-  Collaborated with sales and marketing teams to identify and secure new business opportunities, resulting in a 20% increase in customer acquisition and retention rates
-  Successfully managed multiple large-scale IT projects, including the deployment of a new ERP system that resulted in a 15% improvement in operational efficiency and a 10% reduction in IT costs
-  Developed and delivered training programs on IT best practices and cyber security to over 500 employees at client organizations

Hewlett-Packard

Senior Information Technology Security Consultant

Pomeroy IT Solutions is an infrastructure management firm.  With Pomeroy, I executed project-based rollouts from start-to-finish for new retail outlets.  My workload encompassed mapping infrastructure, serving as point-of-contact for contractors, quality control and the finalization and installation of networks.

Achievements:
-  Successfully planned and executed the rollout of networks for 15 new retail outlets, ensuring smooth transitions and minimal downtime for the businesses.
-  Improved efficiency and accuracy by implementing a quality control system for all network installations, resulting in a 95% customer satisfaction rate.
-  Acted as the primary point of contact for contractors, effectively managing their work and ensuring that all projects were completed on time and within budget.
-  Developed strong relationships with clients, resulting in an increase in project referrals and repeat business.
-  Utilized my expertise in IT service management, business strategy, and system administration to provide valuable insights and recommendations to clients, leading to increased profitability for Pomeroy IT Solutions.

Pomeroy IT Solutions

State Farm provides insurance and financial services throughout the US and Canada.  I performed network maintenance and system updates for a regional group of State Farm’s independent agent offices.

Achievements:

-  Successfully performed network maintenance and system updates for a regional group of State Farm's independent agent offices
-  Demonstrated expertise in IT service management, business strategy, cyber security, network security, IT management, and information technology
-  Experience with system administration, virtualization, network administration, and professional services
-  Knowledge of cloud computing, strategy, consulting, vendor management, integration, business management, project management, and software as a service (SaaS)
-  Strong leadership skills
-  Contributed to the security and stability of State Farm's IT systems, helping to protect sensitive customer data and ensure the smooth operation of the company's insurance and financial services.

State Farm Insurance

Walmart is a multinational retail chain.  Working at the store level, I improved point-of-sale systems and interoperability with other store management systems.

Achievements:
-  Improved point-of-sale system performance and reliability, leading to increased customer satisfaction and sales.
-  Implemented interoperability between store management systems, resulting in increased efficiency and streamlined operations.
-  Developed and implemented training programs for store-level employees on the use of new systems and technologies, leading to improved adoption and utilization of these tools.
-  Worked with cross-functional teams to identify and resolve system-related issues in a timely manner, resulting in improved overall store performance.
-  Assisted in the roll-out of new technologies and systems to store locations, ensuring smooth transitions and minimal disruption to operations.

Ccip Mike Miller -

Ccip Mike Miller -