Lori WongLas Vegas, Nevada, United States
Possessing multitasking abilities in time management, with integrity. Excellent customer service skills. A happy work place is a productive work place.
Social Media Lead/Content Producer - Zappos Adaptive
Zappos Family of Companies
Apr 2018 - Current
2004 - Current
Creating lasting memories with family portraits, high school seniors, engagements and wedding photos.
Operations Schedule Manager
Zappos Family of Companies
2017 - Apr 2018
Coordinating weekly schedules for 8 operational production photography bays fitted with photographers, stylists, and models. Including maintaining a calendar for up to 22 employees, assessing needs for freelance photographers and stylists and coordinating with producers daily.
Fashion Photographer
Zappos Family of Companies
2016 - Apr 2018
Capturing high quality images within the Zappos imagery style guide while coaching and directing stylists, hair and make-up artists and models. Working closely with operations and imagery teams to maintain high volume and aesthetically pleasing looks to generate sales on website.
Call Center Team Manager
Zappos Family of Companies
2015 - 2016
Daily creating tools to give a team of 15 members the opportunity to reach their potential in and outside of work. I managed each team members metrics, daily coaching on metrics to become a top performing team in an over 900 employee call center. Coaching on interpersonal relations, including HR related duties, daily. Also meeting or exceeding expectations and helping my team reach those goals and navigate changes that would help give better customer service to our internal and external customers.
Customer Service Loyalty Member
Zappos Family of Companies
2014 - 2016
Created unforgettable customer service experiences for external and internal customers. Answering customer phone calls, emails and real time chat sessions gave way for creative opportunities to help customers feel heard, helped and happy. Helped to create pathways for creative outlets, including campus upgrades with custom painted conference rooms. Held roles as a representative for fellow team members that required weekly meetings to voice their concerns and communicate meeting minutes.
Office Manager
Brimhall Eye Center
2010 - 2014
Launched the opening of the Brimhall Eye Center office/clinic, created standard operating procedures and documents. Ophthalmic technician. Maintained daily operations of the office, maintenance of multiple schedules, supply ordering, moderate IT work, daily trouble shooting, coordination of office maintenance and answering multiple phone lines. HR duties included recruiting new employees, disciplinary actions and training. Created marketing materials including mailings, patient handouts, elevator ad, billboards and photography. Project management of office expansion.
Independent Medical Professional
Examination Management Services, Inc. (EMSI)
2009 - 2010
Provided mobile medical services for paramedical examinations. Including phlebotomy procedures and medical history taking. Independent self-operating skills required to maintain robust patient list. Enter homes of many
Logistics Coordinator
Parker Scaggiari
2003 - 2009
Coordination of day to day operations, executive assistant to partner, created new documents for ease of work flow in administrative work, including ease for interior designers and architects. Project and furniture assistant to designers, also maintained relationships with vendors.
College of Southern Nevada
Associate of Arts - AA, Art/Art Studies, General
InfoThis public profile is provided courtesy of Clay. All information found here is in the public domain.
Get Started with ClayA thoughtfully designed relationship manager for macOS and iOS.
InfoThis public profile is provided courtesy of Clay. All information found here is in the public domain.

View this profile and more…

Discover, organize, and deepen all your personal and professional relationships with Clay.
Get Clay Free