Suggestions
Edwin Guevara
Principal Solution Engineer, Team Lead at Salesforce - Service Cloud
Professional Background
Edwin Guevara is a seasoned Solutions Consultant with significant expertise in the computer software industry. He has carved a niche for himself by demonstrating exceptional skills in various technical domains, including Professional Services, Data Center management, Pre-sales strategies, Software as a Service (SaaS) implementations, and Technical Support. Edwin's career journey is marked by his commitment to excellence, innovative problem-solving, and a deep understanding of technology solutions that enhance business operations.
Currently, Edwin serves as the Principal Solution Engineer - Service Cloud at Salesforce, where he continues to drive value for clients by delivering tailored solutions that meet their unique business requirements. His earlier roles include serving as the Director of NA Pre-Sales at eGain Communications, where he played a pivotal role in shaping the pre-sales processes across North America. Edwin’s multifaceted career at eGain also saw him advance through various positions, including Manager of Solution Consultants and Solutions Consultant.
Edwin's expertise was further honed at NTRglobal, where he contributed to the company as a Senior Sales / Professional Services Engineer and earlier as a Senior Technical Support Engineer. This versatile background enabled him to develop a comprehensive understanding of the technical landscape and user engagement, making him a vital asset to any organization. His career journey began with a foundational role as a Helpdesk Engineer at TELUS, where he implemented his troubleshooting skills and customer support acumen.
Education and Achievements
Edwin’s educational background is commendable, having acquired an Associate of Science (A.S.) degree in Computer Programming from Brookhaven Community College, graduating with a solid GPA of 3.297. His academic pursuits did not stop there as he further expanded his skills by studying Multimedia and Web Design at the Art Institute of Dallas, providing him with a well-rounded education in technology and design.
His formal education in computer programming laid the groundwork for his technical capabilities, enabling him to adapt and thrive in various roles throughout his career. The combination of his technical skills and artistic sensibility from multimedia design equips him with a unique perspective that allows him to engage with clients on multiple levels.
Achievements
Throughout his career, Edwin has garnered a wealth of experience and achievements in the realm of technology solutions. As the Principal Solution Engineer at Salesforce, he has been instrumental in guiding businesses toward cloud solutions that optimize productivity and service delivery. Edwin's ability to articulate technical concepts in an accessible manner has made him a trusted advisor to clients, ensuring their needs are translated into effective strategies and solutions.
His leadership roles in pre-sales and solution consulting have been marked by notable successes, allowing him to cultivate strong relationships with clients and stakeholders. Edwin’s contributions have consistently resulted in enhanced client satisfaction and business growth.
With a blend of technical expertise, strategic vision, and a customer-first approach, Edwin Guevara is a prominent figure in the field of solutions consulting, making significant strides in how organizations adopt and leverage technology to achieve their goals.