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Edith Katona
Manager, Order Management at PagerDuty
Professional Background
Edith Katona is a seasoned professional with over a decade of specialized experience in Order to Cash functions. Throughout her career, she has demonstrated exceptional skills in reconciliation and problem-solving, leading to the successful resolution of customer billing-related issues. As a dedicated employee, Edith consistently works to meet and exceed accounts receivable targets, contributing meaningfully to her organization's profitability. Her commitment to excellence is evident through her ability to reduce unapplied cash and credits on accounts on a monthly basis, which has surpassed her company's expectations.
Edith's career is marked by her diverse roles within notable organizations, allowing her to gain valuable insights and expertise that significantly enhance her professional capabilities. Currently, she serves as the Manager of Order Management at PagerDuty, where her expertise helps streamline processes and improve customer experience. Previously, she held key positions at leading companies such as Five9, TalentBurst/Facebook, and Google, further establishing her reputation as a go-to expert in her field.
Education and Achievements
Edith Katona holds a Master of Science in Accounting (MSA) from Golden Gate University, which has provided her with a solid foundation in accounting principles and practices. She also earned a Bachelor of Science in Business Administration from San Jose State University, where she honed her business acumen and developed a comprehensive understanding of organizational operations. Through her educational journey, she acquired essential knowledge that empowers her to tackle complex financial challenges with confidence.
In recognition of her outstanding contributions to the organizations she has been part of, Edith has received multiple 'Star Awards.' These accolades celebrate her remarkable efforts in going above and beyond in her responsibilities, showcasing her drive for excellence and dedication to her profession.
Professional Experience
Over the years, Edith Katona has held various roles that have enriched her experience and honed her skills in order management and accounts receivable:
- Manager, Order Management at PagerDuty: Leading the order management team, Edith focuses on optimizing order processing and enhancing customer satisfaction.
- Formerly Billing Supervisor at Five9: In this role, she managed billing operations, ensuring accuracy and addressing customer inquiries effectively.
- Formerly AR/Cash Applications Lead at TalentBurst/Facebook: Edith led the accounts receivable and cash applications team, applying her expertise to enhance cash flow and resolve discrepancies.
- Formerly Billing Accountant/Order Management Specialist at Accela Inc: Here, she utilized her accounting knowledge to manage billing functions and support order management.
- Formerly Accounts Receivable Specialist at Bel Fuse: Edith was responsible for managing accounts receivable processes, fostering strong relationships with clients.
- Formerly Sr. Accounts Receivable Specialist at Google (AFS): At Google, she handled complex billing systems and contributed to the maintenance of accurate financial records.
- Formerly Account Representative at Valmark: Edith engaged with clients to ensure satisfaction and addressed financial concerns efficiently.
- Formerly Administrative Assistant at Diebold Inc: In this role, she provided administrative support that allowed for smooth operations in a busy environment.
- Formerly Realtor at Realty World: Utilizing her strong communication skills, she facilitated real estate transactions and built lasting relationships with clients.
- Formerly Sr. Staffing/HR Rep at Camstar Systems: Edith managed staffing solutions, addressing organizational needs across departments.
- Formerly Recruiter at ProQwest: She honed her recruitment skills, identifying talent that aligns with company goals.
- Formerly Staffing Specialist at DiviCom Inc: Here, she provided staffing solutions, contributing to team success and growth.
Edith's extensive career outlines her capacity for handling complex financial processes while maintaining excellent customer relationships. Her problem-solving abilities and superior communication skills enable her to navigate the challenges associated with accounts receivable and order management effectively.
Achievements
Throughout her impressive career, Edith has consistently achieved significant milestones that showcase her capabilities:
- Awarded Multiple Star Awards: Edith has received numerous accolades for her exceptional performance and commitment to going above and beyond in her roles, which reflect her strong work ethic.
- Reduction of Unapplied Cash/Credits: Her historic reduction of unapplied cash and credits highlights her strategic approach to accounts receivable, ensuring increased cash flow for the organization.
- Enhanced Customer Relations: By successfully resolving billing-related issues, Edith not only improved customer satisfaction but also contributed to stronger client relationships, a vital asset for any organization.
- Drivenness towards Profitability: Edith’s relentless drive towards meeting accounts receivable targets is a testament to her focus on bottom-line performance, showcasing her value to the organizations she has served.
Edith Katona's career stands as a strong example of dedication, expertise, and professional growth in the financial domain. Her exceptional skills in order management and accounts receivable, coupled with her strong educational background, position her as a leader in her field, continuously striving for excellence in her work.
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