Eddie Santillan

Eddie Santillan is the Vice President of Customer Experience at Sparrow, a company focused on automating leave processes across the US and Canada. In this role, he leads efforts to enhance customer experience by addressing the complexities associated with leave management.

Eddie has a background in customer experience leadership, previously working at Gusto! and bringing over 23 years of experience in operations and customer service to his current position. He is noted for being hardworking, collaborative, and pragmatic, qualities that contribute to his effectiveness as a leader in the customer experience domain.123