Pitzer College

Urban School of San Francisco

Member Experience Specialist at Mindstrong

Modern Health

Launch Operations Lead

Senior Launch Operations Associate

Mindstrong

Member Operations Associate II

Engage with existing and prospective members to optimize their experiences using Mindstrong's digital platforms.
Develop and execute direct marketing strategies to reach diverse member populations.
Create and lead trainings for new team members.
Conduct clinical intakes for new members to better understand their health history and current needs and goals.
Schedule members for appointments with their Mindstrong care team.
Drive the planning and daily organization of social media posts based on relevant themes.
Research published articles and create original content to post on Mindstrong's social media platforms.
Provide insight based on the member experience to cross-functional teams, vendors, and business partners.
Partner with operational teams to resolve all inbound member requests, technical or otherwise.
Recommend solutions to complex or escalated situations through research and critical thinking as it relates to the member experience.

Member Experience Specialist

Mentored middle school students with behavioral, emotional, academic, and familial-related struggles.
Interviewed parents of students recommended for counseling.
Connected children and families with clinical psychologists and school counselors.
Communicated with supervisors about client progress.
Pin-pointed short- and long-term goals with students.

Pomona Unifed School District

Mentor

Managed student center space, including gym, pool, and yoga studios.
Coordinated staff scheduling.
Fielded inbound phone calls.

Manager of Student Center

Conducted data analyses in an ADHD research lab.
Assisted in the development of interventional tools for ADHD students.
Developed proficiency in Excel, SPSS, and Qualtrics.
Filmed video materials for ADHD interventional tools.
Contacted parents for follow-up research.
Collaborated with the PI and other lab assistants on research design.

UCSF Medical Center

Psychiatric Research Lab Assistant

Spent 40+ hours supervising and leading preschoolers in a play-based curriculum.
Collaborated with teachers to implement activities gleaned from my work experience.
Reflected on teaching experience with peers, from a child-development perspective.

The Children's School at Claremont McKenna

Assistant Teacher

Mastered use and application of camera and lighting equipment.
Promoted to Grip, gained increased credibility and responsibility
Clients included Apples, Porsche, Fitbit, NBC, the San Francisco Giants and Oakland A’s, E-Bay, Nest, and Cisco.

Fontana Film and Video

Crew Member

Communicated with the production crew to ensure timeliness on set.
Assisted lighting and grip departments on set with previous gaffing experience.
Worked closely with producers, DPs, and other individuals on set.

Set Production Assistant

Collaborated with co-counselors and camp leadership to organize/lead activities, and mentored junior counselors.
Trained in classroom management, conflict resolution, and leadership skills.
Processed and monitored attendance camp-wide.

Eddie Lieberman