Sunny Chawla is a seasoned professional with over 14 years of experience in Outbound Sales and Customer Service Operations in the Domestic BPO industry. His expertise lies in managing, motivating, and leading teams for successful business process operations with a proven track record of achieving sales and service targets.

During his career, Sunny has managed all aspects of Customer lifecycle from a BPO perspective, including Sales & Prospecting, QRC management, Renewal Calls, and Retention Calls/emails. His interpersonal, communication, and CRM skills are his biggest assets, which have helped him in team management and strategic operation management in the past.

Sunny holds a Master of Business Administration (MBA) in Finance, A, and a Bachelor of Business Administration (BBA) in Finance, General, A from Manav Rachna International University, Faridabad.

He has held various leadership positions in reputed organizations such as GirnarSoft, Incedo Inc., Tech Mahindra, Aegis Global, and ATS Services Pvt Ltd.