San Francisco State University

Recovery and Risk at Square

San Francisco, California, United States

- Worked closely with the Fraud and Credit Risk teams to further analyze flagged accounts that had negative balances as the result of chargebacks•	Analyzing accounts and escalating them to the appropriate departments for risky businesses and fraudulent accounts •	Analyzing Square accounts to find links between connected accounts to offset negative balances that Merchants are evading with their new account. •	Utilized Sales Force CRM to assist small business owners with up to 200 e-mail cases per week•	Provided a multitude of inbound services to Merchants to resolve their negative balance with up to 50 cases per week•	Sold elite premium services to small business owners to insure their accounts against chargebacks and other adverse actions

Square

Recovery and Risk

- Daily call volume is up to 100 inbound/Outbound calls per day treating each Borrowers situation uniquely and with Lending Care •	Work with management to resolve customer account discrepancies and transaction errors•	Consistently high Quality Assurance ratings, exceeding the department average •	Debt recovery•	Analyze Customer accounts to determine the best solution available with their financing

LendingClub

Payment Solutions Specialist

- Managed every phase for consumer mortgages•	Made up to 40 cold-calls per day•	Processed up to 20 loan payments per day•	Processed and funded $2.7 million in Commercial Loans•	Established and maintained rapport with title, escrow and insurance companies•	Proficient in custom software Mortgage Builder

Philip Halsey

Philip Halsey