Brandon Chan, a certified technical manager with 10 years of experience in project and program management, is a seasoned professional with a passion for achieving goals and improving operational efficiency. Possessing excellent business sense and problem-solving skills, Brandon has extensive experience in software application support and SaaS services delivery to enterprise customers. His remarkable expertise in the establishment of technical support and service delivery teams has been proven in various regions and countries. Brandon is certified in multiple areas including PRINCE2, ITIL, Technical Support Manager, with training and education in Computer Science from San Jose State University. His experiences span throughout well-known companies such as Facebook, Mercury Interactive, Sun Microsystems, and Hewlett-Packard, working in various roles as an escalation and service manager, global support delivery and product manager.