Chuck

McKendree University

Saint Louis Community College

University of South Florida

Jones International University

Tidewater Community College

University of Missouri-Rolla

Fox High

Veteran & intrapreneur w/ over 20 years of leading large-scale 1st-in-enterprise efforts for Fortune 100, NFPs, Military

Chesapeake, Virginia

After volunteering for over 5 years with the city IT department, joined the team as Assistant Director of IT for City of Chesapeake running the operational side of IT managing several IT teams with of over 75 members.Team Accomplishments:     •	Guided several departments through the change of being departmentally operated and to work more closely as teams to increase functional successes for the city.     •	Helped city finalize online licensing application implementation which has increased license throughput fourfold in only half year thus far compared to the previous year.     •	Worked closely with public safety, police and fire, when new 911 system experienced issues early within the implementation, we worked to ensure that proper attention and resources were being dedicated by the teams and vendor for a successful implementation for the city.     •	Assisted with guidance of team’s P25 radio build out, and showing how other teams inside and outside the city could also utilize this resource to improve citizens’ lives while allowing the city to offset its own costs for the system.     •	Worked with IT teams and city teams to evaluate several service management tools that follow ITIL best practices in order to abolish the help desk mindset and incorporate a city-wide service mentality for users and citizens.     •	Oversaw the teams’ successful migration of the City 911 Call Center move from the previous location where it had been for over 40 years to the city’s new Public Safety Operations Center with no unexpected downtime and within one shift period.     •	Guided write up of multimillion dollar RFP broadband proposal for a city-wide fiber and wireless solution that will assist over 100,000 citizens within the city who currently do not have adequate broadband access and the remaining 130,000 citizens with improved services from the city.

City of Chesapeake

Assistant Director of Information Technology

The Local Emergency Planning Committee serves as the focal point for emergency response planning for emergencies involving natural disasters, hazardous materials and for the management of information within the City. The Committee is also responsible for the development and distribution of a local emergency response plan.    (Emergency Planning and Community Right to Know Act of Title III of the Superfund Amendments and Reauthorization Act of 1986)The LEPC is a product of federal legislation that was passed in the wake of the Bhopal disaster in India, where thousands of people died because of an accident involving hazardous materials.To prevent similar occurrence in our communities, in 1986 Congress passed a law that establishes requirements for businesses and for federal, state and local governments regarding emergency planning and community right to know.LEPC's are links between citizens, industry and the government. Because LEPC's are most familiar with the hazards in their own community, and because local citizens tend to be the first responders in an emergency, LEPC's are in the best position to assist local governments in developing emergency plans.The role of an LEPC is to form a partnership with local governments and industries as a resource for enhancing hazardous materials preparedness. Membership comes from the local area, representing various organizations, agencies, departments, facilities and other groups within the district.LEPC / CCC's VISION STATEMENTBy striving to meet specified goals stated in the strategic plan, Chesapeake LEPC / CCC's is an integral partner in emergency preparedness and response.

LEPC Appointment

Oversee and give technical and security related guidance on the City of Chesapeake's self-insurance program as it relates to electronic health records (EHR), personally identifiable information (PII), and personal health information (PHI) that fall under Health Insurance Portability and Accountability Act (HIPAA) and Health Information Technology for Economic and Clinical Health (HITECH) regulatory review.

HIPAA Security Officer

As a Past President 2013 my role is to act as a representative and liaison for PMI Hampton Roads Chapter as the chapter furthers the project management profession.

PMI Hampton Roads Chapter

Past President 2013

DHS Citizens Corp group that assists Chesapeake, VA with technical preparation and recovery in case of natural or man-made disasters.

Chesapeake NetGuard

Volunteer - IT Team Lead and Steering Committee

Filled in while city conducted a national search for a new Chief Information Officer.  Was responsible for managing, coordinating, and directing the operations of the Department of Information Technology, providing strategic leadership for technology management across the City and aligning information technology initiatives with enterprise goals and objectives.  The CIO leads a team of 50+ technology staff in the delivery of technology services and systems to support all facets of City government operations.  Championed and continued the City's transition to digital business, cloud-based computing, bimodel and agile development, and post-modern ERP IT environment.*Negotiated with vendors for cost effective construction of the Cities first private fiber network*Working with providers to offer affordable broadband service to unserved and under served citizens throughout the CIty including areas in southern Chesapeake*Selected a new development team lead that will guide the team into a managed dev/ops and agile approach*Gave final vendor onsite approval of fully integrated Public Safety Operations Building (PSOB) A/V system that will allow for integrated situational awareness across Emergency Management, Fire, Police, Citizen Call Center, and IT*Reviewed several commonwealth bills offering technical opinions on impact to the City and citizens within Chesapeake*Reviewing the first in a what is anticipated to be many 5G oriented franchise agreements with the City*Helped organize the inaugural  HRIC The State of Information Technology in Hampton Roads event and have already begun planning for next year's event*Established the City internal Steering Committee with Elected Officials, City Manager, and Directors across the City*Assisted three siblings, and students of VT and UVA, in securing summer positions when their previous positions had been eliminated due to a recent merger; Thanks to @JoeFuller and his team @DominionEnterprises

Acting Director of IT, CIO

Working closely with the executive team, established initial PMO standards and operations for the company.  Mentor managers and staff on technical and project oversight as well as soft skills related Inmotion Hosting’s current environment.Led an R&D project that ended in a successful proof of concept.   Upon the success, the executive team agreed to move forward with the concept; taking Inmotion Hosting into the product development arena while keeping a keen eye on thrilling our customers.

InMotion Hosting

PMO & Mentor

Technical Project Management Lead for $6+ Million second phase core content infrastructure build supporting over 100 million unique monthly visitors for Gannett which incorporated all content from its newspaper, magazine, broadcast, and online properties worldwide.  Applied strategic IT and Project Management skills in order to lead a successful second attempt after previously failed attempt.• Supporting PM duties for core platform team in support of corporate data centers• Managing enterprise-wide technical implementations of new technologies as they are added to the enterprise offerings for internal and external stakeholders• Running smaller software integrations under Agile methodologies and utilizing ITIL practices for larger implementations through the corporate PMO• Aligned the build of new infrastructure for non-production and production environments into a new enterprise-wide content platform which consisted of over a mix of 1500+ virtual and physical servers and 20+ services     o	Integrated IT planning related to business needs     o	Strategic IT planning & business alignment     o	Governance (project management)     o	Vendor management (Support request based on contracts)     o	SDLC (waterfall, agile, and iterative), process controls (COBIT), service controls (ITIL)Tools: MS Project and Project Server, ServiceNow, Sharepoint, Jira, Viso, Excel

IT Division for Gannett a Fortune 500 Media Company

Content Platforms IT Project Management Consultant

Applied skills to a new industry and assisted with restructure to attain new capabilities.• Redefining the full travel management technology stack in order to more efficiently and proactively deliver travel services to our clients and individual travelers• Vendor management reviews, contract negotiations, and implementations of new technologies• Staff management and augmentation• Department management with contract SLA oversight, fiscal responsibility, and portfolio integration• RFP response and evaluation• Merger and acquisition technical review• PCI audits and security vendor evaluations• Merchant account evaluationsTools: BaseCamp, Visio, Excel, DB2, Crystal Reports, Trams, Apollo, Amadeus, Concur &  Rearden OBT, GDS, ClientBase

CI Travel

Director of IT

PMI Hampton Roads

President-Elect

What I’m doing during my mid-career sabbatical:Family and Friends.    • Spending time with my first grandchild.    • Helping my youngest son on his road to Eagle Scout.    • Helping keep my wife sane after our daughter and granddaughter moved back home.    • Assisting my older son develop professional contacts after his second-year at UVA.    • Visit relatives as schedules permit.    • Spend time with friendsTaking care of myself .    • Taking time to learn new healthy recipes and try new foods - CHECK.    • Finish P90X program - CHECK.    • 'Insanity' program has begun.    • Achieve my goal weight - only 20 pounds to go.    • Expand my routines with low impact exercises and cut down on the 2500 lb power liftsIncreasing my knowledge.    • Read additional books - on 24th book.    • Project Management Professional certification training and study.   .   .  o Earn PMP CHECK.    • Health Information Technology training.   .   .  o Earn HIT Pro and CompTIA  Healthcare IT Technician.    • Learn more on other industries.    • Attend workshops.    • View TED more.    • Begin PhD/DBA - ?Network.    • Reconnect with colleagues.    • Attend professional events.    • Learn about regional resources.   .   .  o ODU Business Gateway.   .   .  o Innovation Research Park @ ODU.   .   . .   .   . Soon to be patent pending.   .   .  o JCFOM VEC Center.    • Discover new organizations.   .   .  o Ignite Hampton Roads.   .   .  o Start Norfolk.    • Meet new contacts.    • 500+ connections on LinkedIn CHECKGiving back.    • Volunteer.   .   .  o President-Elect Hampton Roads PMI 2012.   .   .  o Continue work with other volunteer groups and boards.    • Assisting more with ScoutsWhat’s nextI am actively looking for new opportunities where I can make a difference.  I am open to senior leadership opportunities, business buy-outs/retirement transitions, and/or early stage business opportunities.

Mid-career sabbatical

Business Technology Leader

Applied years of experience assisting not-for-profit with expanding capabilities to better serve its constituents.• Enterprise stabilization; and creation of SOPs, AUP, DRP, and BCP• Vendor management reviews, contract negotiations, and implementations of new technologies• Staff management and augmentation• Department management with contract SLA oversight, fiscal responsibility, portfolio integration, program management and project management• Business partnerships and representation among boards, committees, and steering groups for regional and commonwealth preparedness; and regional, commonwealth, and national K-12 and high education initiatives• RFP response and evaluation & RFI generation and management• PCI audits and security vendor evaluations• Merchant account implementations• Call center, CRM, and donor integrations• LMS, SIS, search, and CMS; evaluations, integrations, and implementations• Data center migration and content management infrastructure solutions• New technology implementations

Hampton Roads Educational Telecommunications Association, Inc., d.b.a. WHRO

Information Technology Officer & Director of IT

Managed the data administration department in support of the company’s largest client, a not-for-profit which conducted $500 million in annual transactions.• Managed the implementation, testing, and operations of a remote disaster recovery site for the client’s infrastructure, call center, CRM systems, and database applications• Maintained monthly service levels for clients while maintaining a 35% profit margin for the department• Sustained a 5% or less variance on the department’s annual budget during my leadership• Led the development of standard configuration routines for database servers and implemented change management policies for client and corporate systems• Directed the data cleansing process on client’s CRM database that was pared down to 1.7 million records with less than 0.08% unconfirmed records from over 2.2 million with over 23% invalid• Coordinated credit card security solutions between staff, banks, and vendors• Developed enterprise security policies related to client and corporate data• Directed vulnerabilities assessments of internal and external resources• Evaluated personnel on their ability to meet personal, department, and company objectives in order to add value to our client offeringsFinance and Human Resource Lead Database Administrator.• Audited and managed finance and human resource systems and applications level access for our largest client as well as our own corporate offices• Delivered on time and on budget large scale IT projects for the database and infrastructure support of client enterprise systems• Assisted Network and Systems Support with troubleshooting and testing of products and proof of concepts• Played a key role in multiple application, hardware, and version upgrades of accounting and call center systems• Solely coordinated project for the successful award of Microsoft’s Gold Partnership in Business Intelligence which designated the organization as a leader among service providers

Compass Technology

Manager of Data Administration

Lead for Microsoft and networking implementations for corporate and client sites.• Initial project lead for the 20 month 480th Intelligence Group's Y2K project in support of their command, control, communications, computers, intelligence, surveillance and reconnaissance (C4ISR) systems, which included over 50 large critical systems that resided on the Non-Secure Internet Protocol Router Network (NIPRNET) and the Joint Worldwide Intelligence Communications System (JWICS) infrastructures.  This effort was recognized by local leadership, as well as, being recognized by the Air Intelligence Agency (AIA) as the "NUMBER ONE Y2K program in all of AIA."• Team lead for several engineers that administered remote corporate and customer sites which included user account administration, email service, network maintenance, system maintenance, and server administration• Incorporated the Microsoft security schema into the corporate firewall solution for the headquarters and satellite sites• Assisted in maintaining Defense Information Infrastructure Common Operating Environment (DIICOE) compliant systems in our corporate labs

Zel Technologies

Lead Enterprise Engineer, Government Contractor

Led Microsoft migration and implementation for Air Combat Command’s (ACC) 25 worldwide bases and over 100,000 users.• Selected to be one of ten technical experts for the NT and Exchange migration for ACC• Instructed ACC network administrators on the standard configuration and operation of the network that was developed by our team• Developed work plans and task assignments for the command wide migration of network operations for all ACC bases• Planned and executed the NT and Exchange migration of Prince Sultan Air Base (PSAB), Saudi Arabia within the ACC enterprise• Initiated and completed a plan to close and mitigate further help desk tickets at PSAB that took a three month back log down to one hour priority response and twenty four hour non-critical response times

Langley AFB

Command Expert NT/Exchange, USAF

Partnered with college friend to expand the service support reach of SCS Inc's into southeastern Virginia while also looking into ways to increase verticals in which we offered services.  The company has since grown to over 1500 technicians throughout the US and now services several different vertical markets related to hardware maintenance, repair, and warranties.• Worked with original founders to determine underlying applications the corporation should house its enterprise; open source vs Windows, selected Windows due to corporate partnerships and certification validation• Reviewed training options for contracted technicians and assisted with development of internal training materials for Microsoft specific training• Established the southeastern Virginia region of coverage for client support operations• Assisted with establishment of Microsoft partnership for corporation• Established website design offerings for clients• Reviewed government contracts and researched ability for firm to have employees hold government clearances• Set up initial Microsoft Windows NT domain for organization; included, PDC, BDC, Exchange, Office 97, SQL Server, and backup solution• Registered and set up initial <a href="http://SCSILink.net">SCSILink.net</a> website for corporate operations• Worked customer account in-home troubleshooting and repair tickets for Packard Bell workstation contract

Specialty Computers & Systems Inc

Partner, Employee #3, Webmaster

Member of rapid application development team that integrated COTS application into military systems.• Developed and implemented a user-friendly reporting tool using Crystal Reports to retrieve data from the Global Command and Control System (GCCS) database that allowed the Command section to have reports run automatically for daily mission capability levels• Evaluated off-the-shelf on-line analytical processing (OLAP) reporting tools (Impromptu, Infomaker, Crystal Reports, and Oracle Discover 2000) to facilitate a low cost and low maintenance solution for data retrieval on a major mission-critical Command and Control System• Developed and tested the previously mentioned solutions under first phase documentation and evaluations for Software Engineering Institute (SEI) Capability Maturity Model Integration (CMMI) for a Level Three organization• Developed and taught several classes to introduce end users to new in-house and off-the-shelf applications

Rapid Application Development Team Member, USAF

Database administrator for large command and control military databses.• Assisted in Air Force wide migration for Air Mobility Command (AMC) and US Transportation Command (USTRANSCOM) of WWMCCS (Worldwide Military Command and Control System) to GCCS• Created and maintained an Access reporting tool to alleviate the need for end users to learn complex Oracle SQL scripts to extract data from a worldwide Oracle database• Filled key position as a Joint Operation Planning and Execution System (JOPES) database manager• Programmed several applications under the stringent parameters of a CMMI Level Two and Level Three organization SEI Model rules• Opposition Force team member testing base security through facility penetration scenarios

JOPES Technical Database Manager, USAF

Shift supervisor for operators of CNC machines.• Set up CNC machine routines for product production of injection molded plastic forms that required precision trimming to meet client specifications• Worked closely with the engineering staff to produce machine routines for new products• Led the shift with the highest piece count and least scrap count• Went from line worker to manager in two months

Solar Plastics, Tampa, FL

Operations Floor Manager

Hardware:Small Systems, Servers, NetApp, XSAN, CORAID, Overland Tape Storage, Helix Server, Microfirst, Fluke, Flipfactory, RAID, Modems, Routers, switches, MCU, DSU, CSU, Multiplexors, PBX, Avaya,  I3 Telephony, Barracuda Spam Filter, Full Intel family, Tanberg, Omneon, Mac, Compaq, SUN, Dells, Gateways, HP, Packard-Bell, WIS Workstations, Honey-Mac, Brocade, Cisco, Checkpoint Firewalls, Mail/Spam Filters, HDTV, HD RadioSoftware:Black Board, Desire 2 Learn, Moodle, United Streaming,  Station Playlist, Shoutcast, Autonomy, ProTrack, Solarwinds, ScheduAll, DiscrepSoft, Hawkeye, Symantec AV, Track-IT, Emerald, Scarborough,  Selector, Mail Site, VeriSign, Thawte, eOriginals, Web Trends, Urchin, Jira, Confluence, Service Now, Microsoft Office, IIS, Project, CRM, CMS, Team Approach, Music Librarian, OMT, Net Backup, ADP ezLabor Manager, Changepoint, BASpay, FRx, Best Software, Solomon, Epicor Platinum, Niku ProAmics, Great Plains, Transcriber, Response Editor, Open Office,  Exchange Server, SharePoint, Outlook, MSMail, Crystal Reports, Business Objects, Cognos, InfoMaker, Oracle Discover, Toad, Internet Explorer, Opera, Netscape Navigator, LAMP, Apache, CorelDraw, Adobe Photoshop, Net Meeting, Paint Shop Pro, Microsoft Publisher, Visio, Map Point, AutoCAD, EnCase,  JOPES, WWMCCS, ASIS, GCCSDatabases:SQL Server, Sybase, Oracle, My SQL, FoxPro, and ACCESS. Languages:TSQL, PSQL, VB .Net, XML, HTML, Visual Basic, PERL, JAVA, JCL, Basic, ADA, PASCAL, COBOL, and FORTRANOS:Windows, Linux, Solaris, Mac, IBM Mainframe, IOSMedia: Coax, UTP, Fiber, Wireless, Sat, and Microwave

Chuck Williams

Chuck Williams