Jenny Dempsey is a formidable Customer Experience Manager with over 15 years of experience in the contact center industry. She has worked her way up from tier 1 front line agent to director level, gaining extensive knowledge in managing customer service teams, supporting customers and listening to feedback. Having studied Integrative Nutrition Health Coach, Foods, Nutrition, and Wellness Studies, General at Institute for Integrative Nutrition and Bachelor of Arts (B.A.), English Language and Literature/Letters at San Diego State University - California State University, she possesses expertise in health, nutrition and literature too. As the co-founder of CustomerServiceLife.com, she is also adept at curating up-to-date articles, resources and tools for contact center agents. Currently serving as the Customer Experience Manager at NumberBarn and the Head of Customer Experience at FruitStand.com, Jenny continues to zealously champion the importance of good customer service.