Kim Johnson is a highly accomplished executive with a strong background in customer experience strategy and organizational behavior. She holds a Bachelor of Arts degree in Psychology from Georgetown University and an MBA in Strategy and Organizational Behavior from Northwestern University - Kellogg School of Management.

With over a decade of experience in the insurance industry, Kim has worked in various workforce strategy and organizational effectiveness leadership positions at Allstate Insurance. She was also the Director of Organizational Effectiveness CoE at Allstate Insurance, where she transformed the company's HR functions to improve the employee experience. Additionally, she served as the Vice President of Customer Advocacy and a Vice President at the same company, where she was responsible for shaping the company's customer experience strategy.

Kim currently works as a Customer Experience Strategy specialist at Liberty Mutual Insurance, where she focuses on bringing customer-centric approaches to the company's culture and operations. She also served the role of Director of Strategic Transformations at the same company, where she led the implementation of various strategic programs to drive company growth.

Throughout her career, Kim has demonstrated impressive leadership skills and a deep expertise in strategy development, organizational transformation, and workforce innovation. She has a proven track record of bringing innovative business solutions that help companies to meet their goals and create value.