Arizona State University

University of Phoenix

Executive Enrollment Representative at University of Phoenix

Phoenix, Arizona, United States

I currently work with and enroll students for individual courses for recertification, additional teacher endorsements, transient student credit transfers, and overall continuing education coursework. I also provide enrollment support for our special demographic of transient students through our HBCU alliances. I am a dedicated employee who consistently exceeds expectations month over month. I collaborate with multiple departments in the creation of training and on-boarding materials for our department.

Executive Enrollment Representative

I coached and mentored a team of 10-14 enrollment advisors while meeting or exceeding the performance goals set for myself and my team. I participated in a leadership development program that fostered positive, constructive leadership qualities and attributes which I took back and successfully implemented with my team. Worked as a servant leader to my team, providing support when it was needed, never asking my team to do anything that I would not do myself. I created individualized coaching and performance plans for every member of my team. I provided constructive feedback in a positive manner, creating a culture of trust and determination within my team.As indicated in my semi-annual performance evaluations, I was coachable, understand where my areas of opportunity were in my coaching and managing abilities, and demonstrated consistent growth and development over the four-year span I was in the enrollment supervisor role. I implemented a recognition system within the team, highlighting individuals for outstanding service to the team, their students, and to the organization. I was able to work on a management team of nine very unique individuals with vastly different management styles that was successful in implementing standards amongst all nine teams. I received recognition from direct supervisors and campus directors for my abilities to create a unique and positive culture within my team.

Joslyn Coca