Colleen Carleton is an experienced IT support professional, with a comprehensive background in developing intranet sites, writing user instructional pieces and manuals, and providing training. With a proven track record of maintaining customer satisfaction levels, Colleen's expertise includes Learning Management Systems (LMS), SaaS/Unix/Application Technical Support, Technical Escalation, Salesforce Admin, B2B Implementation Specialist, Intranet, and Training Documentation. Her career highlights include being the former LMS Administrator and Business Analyst (LMS) at Hewlett Packard Enterprise, and the former Customer Support Engineer at Emagia Corporation. Colleen is an Alumni of the University of California, San Diego, and Foothill College, where she studied Computer Systems Management and Associates in Psychology, respectively.