Babson College

Universitat Pompeu Fabra

Director of Operations at Buzzer

New York, New York, United States

Buzzer delivers the moments that matter to you the most.Sign up to be on the list to get early access for iOS and Android: <a href="http://www.buzzer.comWe">www.buzzer.comWe</a>'re hiring! Check out our open roles and apply here: <a href="https://buzzer.com/home/jobs/">https://buzzer.com/home/jobs/</a>

Buzzer

Director of Operations

Lead for day-to-day start-up operations, financial modeling, product development, investor reporting, and team development.

Operations Lead

Independent Pet Partners is a roll-up of 170+ formerly independent pet stores (including the brands Kriser’s Natural Pet, Chuck + Don’s, Natural Pawz, and Loyal Companion) anchored in services (grooming, daycare, and training) with a wellness-focused assortment of food, supplements, and supplies.- Lead productization and operations strategy for fastest-growing merchandising category, Pet Services (Grooming, Daycare, Training, Vet, and Self-wash) and drove 20% YoY sales comp- Launched customized digital in-store scheduling and online booking tool for 94 grooming and daycare locations driving new customer acquisition and increasing labor utilization by 24%- Piloted bundled retail and services membership resulting in sales of 3k passes within 3 weeks, driving an increase in gross profit, cross-shop sales, and trip frequency

Independent Pet Partners

Senior Strategy & Operations Manager (Services)

Founding member of Uber Eats' first US-based Enterprise partnership management team. - Managed portfolio of national accounts (Red Lobster, Dairy Queen, TGI Friday's, Wawa, Krystal, Qdoba, On the Border) by partnering with corporate leads to drive platform adoption, new location growth and gross revenue- Negotiated and signed new national accounts with Red Lobster and Wawa- Developed Uber Eats partner segmentation strategy for national and mid-market level accounts to justify organizational headcount allocation - Managed remote team of 6 Account Managers to retain and grow 60+ mid-market accounts - Lead go-to-market strategy for Uber Eats' first Enterprise partner product launch resulting in 2,000 locations signing up for pilot

Melissa Kandrach